Summary
Work History
Education
Skills
Timeline
Generic

Poojitha Onteru

Bengaluru

Summary

Highly skilled Jira Administrator with 1.5 years of experience in Jira administration and configuration. Proficient in user management, project setup, workflow creation, and issue tracking. Proven ability to troubleshoot and resolve Jira related issues. Experience in maintaining optimal Jira performance and security.

Work History

Software Engineer

Tech Mahindra
- 9 2022
  • Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator
  • Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects
  • Creation of Jira Projects based on user request
  • Cloning the Jira Projects
  • Re-indexing Jira on timely basis
  • Creating spaces in Confluence
  • Providing privileges to the users
  • Creation of new Jira users and Jira groups
  • Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals
  • Configure the Customer Portal, request types, queues, SLA metrics and automation
  • Installing plug-ins and maintaining the licenses
  • Troubleshooting the problems in Jira
  • Creating and managing filters
  • Managing Groups and Role management based on projects
  • Prioritizing workload and resolving tickets based on Service Level Agreements
  • Integration of Jira with other applications using plug-ins
  • Migrating Jira Service Desk project
  • Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira
  • Restarting Jira, performance monitoring of Jira instances and checking log and backup files.

Jira Administrator

Sunderland Private limited
05.2016 - 10.2016
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc
  • JIRA project management
  • Managing Groups and Role management
  • Customized JIRA Configurations based on project level requirements
  • Perform Jira Re-indexing and Integrity Checker
  • Creating Spaces, providing Confluence user access and roles
  • Authoring test cases and executing them and creating the defects accordingly as per Test management Process, project creation and User management
  • Configuring Bamboo build and Deployment Plans
  • Managing Users and Groups permissions
  • Preparing Documents
  • Providing Project level and plan based permissions
  • Restart the tomcat server through bamboo plan
  • Operations support and application troubleshooting
  • Responsible for deployment of code and releases.

Education

MASTER OF BUSINESS ADMINISTATOR - undefined

JNTU UNIVERSITY

Skills

Jira Administration

Confluence

Linux

Timeline

Jira Administrator

Sunderland Private limited
05.2016 - 10.2016

Software Engineer

Tech Mahindra
- 9 2022

MASTER OF BUSINESS ADMINISTATOR - undefined

JNTU UNIVERSITY

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Poojitha Onteru