Software Engineer
Tech Mahindra
- 9 2022
- Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator
- Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects
- Creation of Jira Projects based on user request
- Cloning the Jira Projects
- Re-indexing Jira on timely basis
- Creating spaces in Confluence
- Providing privileges to the users
- Creation of new Jira users and Jira groups
- Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals
- Configure the Customer Portal, request types, queues, SLA metrics and automation
- Installing plug-ins and maintaining the licenses
- Troubleshooting the problems in Jira
- Creating and managing filters
- Managing Groups and Role management based on projects
- Prioritizing workload and resolving tickets based on Service Level Agreements
- Integration of Jira with other applications using plug-ins
- Migrating Jira Service Desk project
- Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira
- Restarting Jira, performance monitoring of Jira instances and checking log and backup files.
