Poonam
Collection Executive (Banking Sector)
New Delhi
Summary
A dedicated Office Executive with 3+ years of experience in office administration and banking collections. Skilled in documentation, MIS, and customer follow-ups, with a strong willingness to learn and grow.
Overview
4
4
years of professional experience
Work History
Team Leader
Perfect Solution
New Delhi, India
05.2025 - Current
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Collection Executive
ONS Solution
New Delhi, India
03.2022 - 04.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Arts - BA. Hindi Honours
Govt Girls Senior Secondary School
Subhash Nagar 110027 04.2001 -
Skills
Good communication skills
Time management
Documentation and record keeping
Basic computer knowledge
Timeline
Team Leader
Perfect Solution
05.2025 - Current
Collection Executive
ONS Solution
03.2022 - 04.2025
Bachelor of Arts - BA. Hindi Honours
Govt Girls Senior Secondary School
04.2001 -