Poonam Chauhan
Delhi
Summary
Dynamic leader with a proven track record in operations management and customer engagement. Spearheaded project initiatives, optimized team performance, and drove strategic sales efforts to enhance productivity and foster customer loyalty.
Overview
1
1
Certification
Work History
Team Leader
Flipkart
- Led day-to-day operations at a Flipkart fulfillment center, overseeing order processing, inventory management, and fulfillment activities
- Managed a team of operations associates, providing training, guidance, and performance feedback to drive productivity and meet KPIs
- Collaborated with cross-functional teams to resolve issues, address customer concerns, and improve overall service quality
- Prepared and presented regular reports on operational performance, identifying areas for improvement and implementing corrective actions as needed
Sales Executive
SBI
- Actively engage with potential customers to promote SBI's products and services, including savings accounts, loans, insurance, and investment options
- Build and maintain strong relationships with existing and prospective customers through regular communication and follow-up to drive customer retention and loyalty
- Develop and implement sales strategies to penetrate new markets, acquire new customers, and expand SBI's customer base
- Stay updated on market trends, competitor activities, and industry regulations to identify opportunities and threats and adjust sales strategies accordingly
Education
MBA - Operations Management
Amity University
Noida, India03.2025
Bachelor of arts -
DU
01.2022
12th Grade Qualification -
CBSE
01.2017
10th Grade Qualification -
CBSE
01.2015
Skills
- Leadership and Team Management
- Data Management
- Customer relationship management
- Performance Measurement
Certification
Computer Programming, 04/2018
Languages
Hindi
English
Timeline
Bachelor of arts -
DU
12th Grade Qualification -
CBSE
10th Grade Qualification -
CBSE
Team Leader
Flipkart
Sales Executive
SBI
MBA - Operations Management
Amity University
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