Poonam Dhingra

FWCA Project – QA Lead | P&C Insurance Domain | Client: FWCA, FL, USA
💡 Delivered defect-free, on-time releases across PAS, Billing, Claims, and Digital1st Portal, earning client and management recognition.

• Led QA team of six, managing end-to-end QA lifecycle from requirements to delivery.
• Partnered with BAs and stakeholders for GAP analysis and full test coverage.
• Directed defect triage, agile task assignments, and end-of-sprint demos.
• Implemented robust QA processes ensuring quality, transparency, and stakeholder alignment.

Ullico Project – Lead Tester & Scrum Master | P&C Insurance Domain | Client: Ullico, NY, USA
💡 Directed QA delivery for complex GAPs and Change Requests, achieving zero-defect, on-time project releases.

• Led QA team of 10 (incl. 4 testers), overseeing planning, execution, and reporting.
• Created Test Plans/HLS, managed defect triage, and resolved blockers.
• Facilitated knowledge transfer, published weekly client updates, and drove transparency.
• Conducted end-of-sprint demos showcasing GAP implementations.

Multiple Clients – Senior Software Engineer | USIC, Heritage, Stillwater, KBIC, Hereford, MMG, Ategrity
💡 Drove end-to-end project lifecycles across multiple accounts, ensuring high-quality, client-focused delivery.

• Analyzed business requirements to define development and QA strategies.
• Coordinated with cross-functional teams to resolve issues and streamline execution.
• Delivered customer demos, supported QA, and addressed client queries/issues promptly.
• Proactively resolved team impediments, fostering efficiency and client confidence.

QA Lead – AMCAP Project | Client: AMCAP
💡 Led end-to-end implementation of AMCAP PAS, delivering high-quality, defect-free Go-Live for Phase 1 and Phase 2 under tight deadlines.

• Executed rating, booking, policy transactions, issuance, and documentation.
• Resolved critical issues swiftly, ensuring seamless project progress.
• Recognized for defect-free, on-time project delivery.
• Published weekly QA reports for clients and internal teams, driving transparency.
• Conducted sprint demos to showcase progress and gather client feedback.

QA Analyst – EMC Transformation Project | Client: EMC Insurance (Duck Creek)
💡 Supported legacy system transformation by testing Duck Creek Claims Center and Product Model, ensuring seamless migration and improved customer experience.

• Analyzed requirements, created, and executed detailed test cases.
• Worked on multiple functional areas of Claims Center and Product Model .
• Performed BAT (Build Acceptance Test), System Testing, and End-to-End Testing.
• Reported and demonstrated defects to developers for prompt resolution.

Chubb Project – QA Analyst | P&C Insurance Domain | Client: Chubb, USA
💡 Strengthened quality delivery for Commercial Insurance and Life Annuities applications, ensuring seamless integration and defect-free releases.

• Provided QA for Customarq, ATD (mainframe), and Workers' Compensation applications.
• Conducted functional, system, integration, regression, and database testing.
• Executed tests and logged defects in ALM/Quality Center; led defect triage with BAs/devs.
• Published QA status reports and closure documents with quality metrics.