Summary
Overview
Work History
Education
Skills
Certification
Significantprojects
Executiveprofile
Accomplishments
Timeline
Generic

Poonam Gupta

Bengaluru

Summary

Dynamic leader with a successful track record at JP Morgan, specializing in Agile methodologies and the software development life cycle (SDLC). Demonstrated expertise in stakeholder management and agility coaching, fostering team performance and project delivery through effective mentoring. Notable achievements include substantial enhancements in process efficiency and team agility, driven by a commitment to continuous improvement and emotional intelligence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Agility Lead

JP Morgan
Bengaluru
03.2021 - Current
  • Demonstrated exceptional leadership and commitment to achieving business outcomes as an Agile Lead, significantly contributing to team and organizational success.
  • Collaboration with stakeholders (internal and external) on day-to-day basis, aligning team with quality deliveries and driving the value sprint on sprint
  • Analyzing the existing process and flows to uncover gaps if any with the help of data points to coach various stakeholders (Product, team, QA, CoE)
  • Running a SM CoE in CIB for adoption of various good practices and helping team in resolving the concern areas
  • Helping management and SM with key OKR’s monitoring and tracking
  • Coaching individual Scrum Masters on metrics and data points on a need basis.
  • Enabling team to remove impediments and being accountable to identify the gaps
  • Fostering a culture of feedback with all relevant stakeholders on regular basis
  • Managed client and customer stakeholder relationships, ensuring timely delivery of critical projects.
  • Demonstrated exceptional teamwork and leadership skills, ensuring adherence to agility practices and metrics.

LEAD

ICICI Bank
01.2011 - 06.2016
  • I View CRM tool is an Authorization (Digital certificate) and data management tool
  • It helps the administrator to create and manage Users, Gateway configurations and Authorizations for Customers
  • Reminder Service is built to send notifications to I bank Customers and I Bank Users to remind them to undergo required Services eligibility and transaction history across various segments of I bank products
  • Facilitate sprint ceremonies like daily scrum, Sprint planning, retrospective and review meetings
  • Participation and contribution in sprint planning and design reviews
  • Design of Test Cases for System Testing
  • Test Summary and Test report generation
  • Leading the Test team and execution of critical modules
  • End to End Testing

Scrum Master

ICICI Bank
GURUGRAM
01.2011 - 06.2016
  • Facilitate sprint ceremonies like daily scrum, Sprint planning, retrospective and review meetings
  • Involved in High-Risk Account Management - Developing MI reports to track high risk accounts across various segments
  • Coaching and mentoring the team on Agile principles and processes
  • Work on removing internal and external impediments
  • Track and report scrum team velocity
  • Facilitate the grooming sessions with product owner
  • Design of Test Cases for System Testing
  • Test Summary and Test report generation
  • Leading the Test team
  • Brought in additional project personnel and resources to meet demands.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Kept up-to-date with industry trends in agile software development methods.

Quality Manager

WIPRO
GURUGRAM
02.2007 - 05.2010
  • Trade DSG Group served as main segment to handle UBS Trade data for various clients/customers
  • Auditing various RTB requests SSI amendments and identifying the errors
  • Consolidation of various types of QC data and preparation of excel reports and power point presentation for Onshore and offshore managers
  • Handling client calls on Team’s performance, RCA analysis and trend analysis and other critical issues and updates/trainings related to process
  • Account creation checks for Various RTB teams including Stamford and EMEA region
  • Test strategy planning and design of Test Cases for System Testing
  • Test Summary and Test report generation
  • Leading the Test team and execution of critical modules
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created KPIs related to process performance metrics such as defect rate, scrap rate.
  • Developed and implemented quality management systems to ensure compliance with customer requirements.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.

Education

Post Graduate Diploma - Banking

Manipal University
India
01.2011

Bachelor of Engineering -

Uttar Pradesh Technical University
Uttar Pradesh, India
01-2006

Skills

  • Software Development Life Cycle (SDLC)
  • RCA
  • GAP analysis
  • Agility coaching
  • Agile methodologies mastery
  • Coaching and Mentoring Abilities
  • Training facilitation
  • Feedback delivery
  • Empathy development
  • Client relationship
  • Mentoring
  • Motivation strategies
  • Continuous improvement
  • Product lifecycle knowledge
  • Software project management
  • Emotional intelligence mastery
  • Dispute management
  • Python
  • Tableau
  • Requirements Gathering
  • Backlog maintenance

Certification

  • Certified Scrum Master (CSM), 2020
  • Certified Product Owner
  • SAFe Scaled Agile Framework
  • ICP DAS (Delivery at scale)
  • AWS Cloud Practitioner
  • ICP ACC Agile Certified Coaching

Significantprojects

  • CIB - JP Morgan, Agility Lead, 3.8 Years, Collaboration with stakeholders on day-to-day basis., Analyzing existing processes to uncover gaps., Running a SM CoE for adoption of good practices., Coaching individual scrum masters on metrics.
  • I-Mobile Solution – ICICI Bank, Scrum Master, Facilitate sprint ceremonies., Involved in High-Risk Account Management., Coaching and mentoring the team on Agile principles.
  • I-VIEW Customer Relationship Portal – ICICI Bank, LEAD, Facilitate sprint ceremonies., Participation in sprint planning and design reviews., Leading the Test team and execution of critical modules.
  • Trade Data Service Group, UBS Investment Bank, WIPRO, Quality Manager, Test strategy planning and design of Test Cases., Leading the Test team and execution of critical modules.

Executiveprofile

Creative, results-driven, highly-organized Agility Lead with 14 years of rich experience in driving and leading Software Releases with proven track record of delivering high quality software, on time using Agile methodologies. Have been with change management and Process improvement for past 3.8 years., CSPO, SAFe Agilist, AWS CCP, ICP DAS, ICP Agile Certified Coaching (ACC), Good experience in delivery of projects in Banking domain. Have Problem solving and Analytical thinking approach for process improvements. Have good experience in running experiments on what works best for the larger benefit of the group.

Accomplishments

  • Awarded Spotlight award for continuous improvement and process optimization
  • Presented Design Thinking in Bengaluru Power up session
  • Got Gems award in various initiatives and transformations
  • Payment Technology level contribution for improvement of Prod conversion %

Timeline

Agility Lead

JP Morgan
03.2021 - Current

LEAD

ICICI Bank
01.2011 - 06.2016

Scrum Master

ICICI Bank
01.2011 - 06.2016

Quality Manager

WIPRO
02.2007 - 05.2010

Post Graduate Diploma - Banking

Manipal University

Bachelor of Engineering -

Uttar Pradesh Technical University

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Poonam Gupta