Ambitious and self-esteemed who is capable of applying technical skills for the improvement of the company. I want to learn new things related to complex data.
Overview
7
7
years of professional experience
Work History
Working as a Receptionist Administrator From
Alliance Emproidery Pvt Ltd
04.2023 - Current
Managed front desk operations, ensuring positive customer interactions and efficient service delivery.
Coordinated appointment scheduling and maintained accurate records in electronic management systems.
Kept reception area clean and neat to give visitors positive first impression.
Worked as a Receptionist Administrator From
Ener Save Pvt Ltd
02.2018 - 03.2022
Developed and implemented office procedures to enhance workflow efficiency and communication among staff.
Education
Bachelor of Arts -
From Indira Gandhi National Open University in
04-2017
High School Diploma -
Froom CBSE Borad
03-2010
12th Passed -
From NIOS
04-2012
Skills
MS Excel
MS Word
Familiar with basic computer skills
Problem-solving
Adaptability
Flexibility
Teamwork
Readiness to learn and grow
Time management
Telephone skills
Scheduling appointments
Greeting and seating clients
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Working as a Receptionist Administrator From
Alliance Emproidery Pvt Ltd
04.2023 - Current
Worked as a Receptionist Administrator From
Ener Save Pvt Ltd
02.2018 - 03.2022
Bachelor of Arts -
From Indira Gandhi National Open University in
High School Diploma -
Froom CBSE Borad
12th Passed -
From NIOS
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
Name - Poonam Kumari
Husband’s Name - Ajay Kumar
Date of Birth - 1989-03-22
Nationality - Indian
Gender - Female
Permanent Address - J-172 Street no-04 Shiv Durga Vihar Near by Lakadpur Fatak Suraj Kund 121009
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited