POONAM Malik
Delhi
Summary
Dedicated and results-driven finance professional with a proven track record in sales, relationship management, and financial services. Adept at strategically acquiring and deepening customer relationships through effective communication, cross sell tailored financial solutions, and exceptional service. Proficient in financial analysis, banking products, and process knowledge. Skilled in utilizing MS Office suite, including Excel, PowerPoint, and Word, as well as Tally software. Certified in Tally from the Institute of Computer Accountant and completed a Computer Training course from The Institute of Chartered Accountants of India. Recognized for achieving notable sales targets, receiving awards for outstanding performance, and contributing to team success. Committed to enhancing business growth, client satisfaction, and organizational success.
Overview
13
13
years of professional experience
Work History
Branch Manager
Axis Bank Limited
Delhi
01.2020 - 10.2025
- Engage with clients to deepen relationships and increase wallet share using a comprehensive banking approach.
- Conduct customer risk profiling and ensure full relationship coverage through regular engagements.
- Collaborate with internal teams to recommend suitable product offerings based on customer needs.
- Successfully convert referral leads, acquiring new high-value customers.
- Provide proactive, detailed information on products, services, and charges to ensure exceptional customer service.
- Partner with product specialists, subject matter experts, and service teams to deliver customized solutions.
- Offer fair and equitable product suggestions that benefit both customers and the bank.
- Collaborate with internal teams to recommend suitable product offerings based on customer needs.
- Ailed information on products, services, and charges to ensure exceptional customer service.
- Qualified Managing Director's Reserved Table (MDRT) Campaign 2020
- Qualified President Club CFO Campaign 2020
- Qualified Only We Can Do October 2021
- Qualified Only We Can Do November 2021
- Qualified the Axis Guild of Excellence award
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised and trained staff to enhance customer service skills.
- Analyzed customer feedback to improve service delivery and branch performance.
- Developed and implemented marketing strategies to promote financial products.
- Coordinated with regional management to align branch goals with corporate objectives.
- Facilitated communication between departments to streamline operations and resolve issues.
- Organized community outreach programs to strengthen local relationships and brand presence.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
Relationship Manager
PNB MetLife India Insurance Company Limited
Delhi
01.2018 - 01.2020
- Targeted branch bank customers for Life Insurance products.
- Cultivated positive relationships with branch managers and front staff to drive business growth.
- Maintained lead and issuance trackers on a daily basis.
- Organized branch-based educational activities and workshops to boost life insurance business.
- Educated clients about the role of insurance in comprehensive financial planning.
- Selling and influencing skill
- Strong financial service Industry Experience
- Proficient in engaging High net worth individuals
- Effective collaboration with cross sell teams
- Strategic thinking to respond to market dynamics
Account and Office Administrator
Great Indian Pulses & Dietary Pvt. Ltd
Himachal
01.2016 - 01.2017
- Maintained books of accounts and prepared data for tax returns.
- Recorded and tracked cash payments and receipts.
- Compiled daily sales reports and tracked leads.
- Prepared sales tax data and conducted bank reconciliations.
Account Assistant
Oswal Jain & Associates
Delhi
01.2013 - 01.2014
- Maintaining Book of Accounts and Auditing
- Preparing details for return
- Income tax Computations & ITRs for individuals
- ROC Filing & Bank reconciliation and Audit work
Education
MBA - Banking and Finance
NMIMS
DELHIIPCC -
ICAI
DelhiB.com(H) -
DU Sol
DelhiSkills
- Exceptional client relationship management
- Effective Time Management
- Fast Learner
- Selling and influencing skill
- Strong financial service Industry Experience
- Proficient in engaging High net worth individuals
- Effective collaboration with cross sell teams
- Strategic thinking to respond to market dynamics
Hobbies and Interests
- Travelling
- Reading
Awards
- Awarded for 'Highest NOP' in 02/2019 and 03/2019
- Awarded for 'Maximum NOP' and 'Outstanding Performance' with WANBP 203% in 18-19
- Awarded for 'Outstanding Performance' in 03/2019, 06/2019
- Awarded the 'Rising Star Trophy' in 09/2018
- Awarded the 'Certificate of Completion Jumpstart' in 07/2019
- Awarded the 'Outstanding Performance Trophy' in 07/2019
- Qualified for 'Super Star' for the period of 07/2018 to 12/2018
- Qualified for 'Roaring September' in 09/2018 to 10/2018
- Awarded the 'Aspiring Star' in 10/2018
- Qualified for 'Power Finisher' in 01/2018
Languages
- English
- Hindi
- English
Timeline
Branch Manager
Axis Bank Limited
01.2020 - 10.2025
Relationship Manager
PNB MetLife India Insurance Company Limited
01.2018 - 01.2020
Account and Office Administrator
Great Indian Pulses & Dietary Pvt. Ltd
01.2016 - 01.2017
Account Assistant
Oswal Jain & Associates
01.2013 - 01.2014
MBA - Banking and Finance
NMIMS
IPCC -
ICAI
B.com(H) -
DU Sol