Poonam Priyadarshini
Area Manager - Agency
Pune
Summary
- Dynamic individual with almost 10 years of hands-on experience in Business Development, Product & Process management, Distribution& channel sales, Retail Operation, Financial strategizing, Training & Development, Customer acquisition & service delivery.
- Navigate challenges and bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
- Proficient in sales acquisition, increasing the width and depth of distribution, increasing sales from the territory, business development, ensuring proper market knowledge, strategizing and servicing through distributors and channel partners.
- Passionate & enthusiastic with a flair for getting the best out of me and my team. Proactive, results driven, with experience in areas of Team handling, Project management skills, skill development, Retail operations, Customer service, handling franchisee and vendors, providing seamless customer services, channel management, sales and distribution, business development, market research; and interested in diverse industry fields for diversifying knowledge and expertise.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Area Manager - Agency
ICICI Prudential
PUNE
06.2019 - Current
- Identifying, on-boarding and developing the channel partners along with encouraging, facilitating and assisting them in completing IRDA Certification
- Keeping the team updated on new product launches/solution pitches/ objection handling pitches and stock market movements.
- Planning the sales funnel for projected business targets of the team and assisting team members with sales support through joint field works
- Monitor, track and motivate team members to achieve business parameters and ensuring each channel partner's activation every month
- Tracking and support team members for issuance related discrepancies & RnR queries
- Tracking the renewal premium collection and guiding the partners to provide post-sales support for policy related queries and facilitate claim resolutions
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Retail Operation Training Lead
Vodafone Cellular Ltd
PUNE
08.2017 - 12.2018
- Guiding a team of 7 zonal trainers to provide daily briefings, monthly & quarterly trainings and refreshers
- Building frontline capability for Retail to provide differentiated customer experience with knowledge and service experience backed with best customer service framework by focusing on simple and easy training innovative solutions
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Managing and maintain Training throughput and Attrition
- Partnering with corporate in deploying Future Fit projects centered towards enhancing people capability and efficiencies and drive implementation of projects as per agreed timelines
- Driving TNPS performance to be at par of circle's target
- Bottom quartile agents are focused and Trained & guided to improve efficiencies through better insights into customer behavior
- Ensuring apt usage of various Training and information digital platforms like LMS(E-leaning tool for agents), Vsearch(information directory for quick help), Mobcast etc
Retail Store Manager
Vodafone Cellular Ltd
PUNE
07.2014 - 08.2017
- Monitored a team of 7 executives in handling complete Operations of Vodafone store in terms of sales & revenue, new acquisitions and providing seamless Customer service
- Maximizing store's revenue month on month along with internal audit of stock management; responsible for accounting, cash handling & daily bank deposits
- Maintaining quality of operations with respect to cash, inventory, controls and process adherence (measured on operation audits and issue escalations)
- Conducting campaigns for customer engagement in different household and office locations, even retailers to enhance brand visibility and in turn acquiring leads in terms of sales & revenue
- Special focus on key thrust products like Mobile Internet and increasing up-selling and cross-selling of VAS services;Promoting MPESA(mobile wallet)
- Keeping a check on churn and suspensions of gross acquisitions over the month following with solving numerous issues of customers related to plan change, credit & adjustments, sim issues, payment related etc
RSM- Prepaid Sales
Vodafone Cellular Ltd
PUNE
06.2013 - 06.2014
- Handling 3 prepaid distributors of Pune & ensuring month on month increment in sales from my territory which includes primary, secondary placement & target achievement for RCVs, E-Recharges and Sim cards through Distributor sales representatives.
- Revenue Increment in terms of prepaid base, UEO, UAO, KRO
- Instrumental in creating exclusive outlets and converting competition outlets by Retailer Management, Insuring proper Availability and Visibility in Market
- Conducting promotional activity and offers along with team of promoters in different parts of the territory to accelerate sales; Product promotion and Merchandizing activities for enhancing brand image
- Conducting Retailer's meet once in 2 months to give training about product, to understand market situation, and to strategies to capture maximum shares
- Coordinating with other departments like customer care, marketing, commercial etc for solving customers and channel partner's problems
Education
MBA - Sales & Marketing
BIMM (Balaji Institute of Modern Management)
Pune 01.2011 - 01.2013
BSC - ITM
Ravenshaw University
Cuttack 01.2008 - 01.2011
Higher Secondary - PCM
SB Women's College
Cuttack 01.2006 - 01.2008
Matriculation -
DAV Public School
Cuttack 04.2005 - 03.2006
Skills
Sales Strategy Development
Strategic Business Development
Recruitment and hiring
Market Intelligence & Expansion Strategies
Team Building & Leadership skills
Client Relationship Management
Customer service
Competitive Market Evaluation
Timeline
Area Manager - Agency
ICICI Prudential
06.2019 - Current
Retail Operation Training Lead
Vodafone Cellular Ltd
08.2017 - 12.2018
Retail Store Manager
Vodafone Cellular Ltd
07.2014 - 08.2017
RSM- Prepaid Sales
Vodafone Cellular Ltd
06.2013 - 06.2014
MBA - Sales & Marketing
BIMM (Balaji Institute of Modern Management)
01.2011 - 01.2013
BSC - ITM
Ravenshaw University
01.2008 - 01.2011
Higher Secondary - PCM
SB Women's College
01.2006 - 01.2008
Matriculation -
DAV Public School
04.2005 - 03.2006
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