Poonam Verma
Mumbai
Summary
Service-oriented Cabin Crew Member known for high productivity and efficiency in task completion. Specialized skills include safety protocol compliance, emergency response readiness, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring passenger satisfaction and safety on every flight.
Overview
5
5
years of professional experience
Work History
Cabin Crew
TATA SIA VISTARA
Mumbai
11.2023 - Current
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Collected passenger trash during and after flights.
- Restocked and organized food, beverage and passenger items inventory.
Process Trainer
Jeena sikho life-care limited
Chandigarh
07.2023 - 11.2023
Trainer
Teleperformance
Mohali
06.2020 - 06.2023
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Devised programs to develop executive potential among employees in lower-level positions.
Education
Associate of Science -
Chandigarh University
Chandigarh 03-2017
Skills
- Reports and documentations
- Radio etiquette
- Lost and found processes
- Compliance and regulations
- Emergency equipment assessment
- Relationship management
- Meal service
- Special needs assistance
- Team building
- Company culture and values
- Complaint handling
- Baggage handling
- Flight preparation
- VIP services
- Assertiveness
- Jet lag management
- Reliability and punctuality
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Cabin Crew
TATA SIA VISTARA
11.2023 - Current
Process Trainer
Jeena sikho life-care limited
07.2023 - 11.2023
Trainer
Teleperformance
06.2020 - 06.2023
Associate of Science -
Chandigarh University