Poonam Yadav
Banking Professional
Chhatarpur,Madhya Pradesh
Summary
Banking professional with 13 years of progressive experience at ICICI Bank, advancing from Officer to Deputy Branch Manager. Expertise in branch operations, compliance, sales, and customer relationship management. Recognized for driving business growth, meeting targets, and delivering award-winning performance in multiple product categories. Skilled in leadership, problem-solving, and team development with a consistent record of achieving results.
Professional manager with comprehensive experience in branch operations and team leadership. Adept at driving performance through strategic planning and fostering collaborative environments. Skilled in customer service, financial management, and staff development. Known for adaptability and consistent achievement of organizational goals.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Deputy Branch Manager (DBM)
ICICI Bank Ltd.
Chhatarpur,MP
03.2024 - Current
- Lead daily branch operations ensuring compliance and audit readiness.
- Manage and mentor a team to consistently achieve sales and service targets.
- Drive growth in CASA, loan products, insurance, and investment portfolios.
- Maintain high customer satisfaction and retention.
- Achieved top performance awards in Life Insurance, Gold Loan, and Credit Card segments.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
Deputy Relationship Manager
ICICI Bank Ltd.
03.2022 - 02.2024
- Managed retail banking operations including KYC verification, account opening, and loan processing.
- Achieved sales growth through customer engagement and cross-selling initiatives.
- Ensured compliance with RBI guidelines and internal banking policies.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Enhanced brand reputation through regular participation in industry events, networking sessions, and community outreach programs.
- Expanded the bank''s customer base through targeted marketing strategies and exceptional service delivery.
Assistant Manager
ICICI Bank
03.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Officer
ICICI Bank
03.2015 - 02.2018
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
Officer
ICICI Bank Ltd.
06.2012 - 02.2015
- Handled core banking operations and daily customer transactions.
- Assisted senior staff in achieving business and service quality goals.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Post Graduate Diploma - Banking Operations (PGDBO)
NIIT
Bhopal,Madhya Pradesh 04.2012
Bachelor of Computer Applications -
Makhanlal Chaturvedi National University
Chhatarpur,Madhya Pradesh01.2011
Skills
- Branch Operations & Compliance
- Retail Banking & Customer Service
- Sales & Business Development
- Loan & Credit Processing
- Cross-Selling & Portfolio Growth
Team management
Operations management
Training and mentoring
Staff development
Certification
PGDBO Certified Professional – NIIT IFBI
Awards
Life Insurance Award – ICICI Bank, Credit Card Award – ICICI Bank, Gold Loan Award – ICICI Bank, CASA FB Award – ICICI Bank, Consistently achieved and exceeded branch sales targets for multiple years.
Timeline
Deputy Branch Manager (DBM)
ICICI Bank Ltd.
03.2024 - Current
Deputy Relationship Manager
ICICI Bank Ltd.
03.2022 - 02.2024
Assistant Manager
ICICI Bank
03.2019 - 02.2022
Senior Officer
ICICI Bank
03.2015 - 02.2018
Officer
ICICI Bank Ltd.
06.2012 - 02.2015
Post Graduate Diploma - Banking Operations (PGDBO)
NIIT
Bachelor of Computer Applications -
Makhanlal Chaturvedi National University
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