Strategic business operations professional offering 15+ years of experience in driving revenue, performance and productivity. well-versed in developing quality talent and customer-focused teams. Highly skilled in applying market knowledge and customer service prowess to improve performance. Dedicated and dependable with proven success in implementing cost-reduction initiatives savings and drive the skills and knowledge to resolve complex issues and challenges.
Hi, I’m
Poonam Ahuja
Business Operations Manager
Mumbai
Summary
Overview
17
years of professional experience
4
Certificates
2
Languages
7
years of post-secondary education
Work History
Accenture Solutions Pvt. Ltd
Senior Business Operations Manager
01.2019 - Current
Job overview
- Streamlined business operations by implementing efficient processes and maximizing resource allocation.
- Championed change management initiatives that successfully realigned organizational priorities with shifting market demands.
- Implemented innovative solutions to improve operational performance and reduce costs across the organization.
- Increased overall productivity by identifying bottlenecks and optimizing workflows for enhanced efficiency.
- Oversaw financial management, including budgeting, reporting, and forecasting, to ensure fiscal responsibility and sustainability.
- Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
- Crafted detailed business plans with clear objectives, strategies, timelines, budgets, and ROI projections for approval by executive leadership.
- Managed cross-functional teams, ensuring successful project delivery within budget and time constraints.
Accenture Solutions Pvt. Ltd
Project Control Manager
01.2015 - 01.2019
Job overview
- Improved overall project efficiency with the implementation of standardized procedures and documentation practices.
- Established robust project controls systems for accurate forecasting, tracking, and reporting of project progress.
- Managed a diverse portfolio of projects, successfully navigating challenges in varying industry sectors and project scopes.
- Maintained strong relationships with clients through attentive customer service and consistent delivery of project objectives.
- Enhanced stakeholder satisfaction through consistent communication updates and proactive issue resolution efforts.
- Mentored junior team members in industry best practices to foster professional development and improve performance levels.
- Streamlined project management processes by implementing effective communication strategies and workflow optimization techniques.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
FRACTAL ANALYTICS
Senior Consultant
01.2013 - 01.2015
Job overview
- Provided expert guidance on change management initiatives, leading to successful organizational transformations.
- Conducted thorough market analyses, identifying growth opportunities and informing strategic decision-making for clients.
- Actively contributing towards adoption of FMS (in-house project management and MIS tool)
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Writing various RFP ( request for proposals/information) for Fractal to win accounts of prospective clients
- Engaged in implementation of organization wide in-house Citrix implementation project impacting 800+ users across geographies of India, US and UK
- Engaged in large revenue project Global Business Review Standardization, reporting and data harmonization for a global FMCG client impacting 250-350 people across 7 divisions
- Contributed towards acquisition of ISO, PCI & SSAE 16 certifications; coordinated with the respective certification agency, addressed queries, provided data & conducted internal audits
- Created and defined a compliance process and calendar to be followed in line with the different certification guidelines; optimized compliance management function
- Conducted trainings for various team members on compliance requirements and norms.
DIGITAL MARKETING INITIATIVES (ACCENTURE SERVICES LIMITED)
Business Consultant
01.2007 - 01.2013
Job overview
- Consulted on a large sized eCommerce Implementation project impacting 250-350 end users/staff of FMCG client across 7 worldwide divisions
- Rolled out a Digital Compliance project impacting 250-350 end users/staff of FMCG client across 7 worldwide divisions
- Facilitated digital footprint like email & SEO campaigns for FMCG client laundry sites in Europe, website launch initiatives for DACH region, coupon campaign for APAC regions
- Designed and implemented an award winning T&D program – Digital Program Management.
- Spearheaded change management initiatives to facilitate smooth transitions during periods of organizational transformation or growth related to digital projects.
- Conducted thorough post-project assessments to identify opportunities for process improvement and increased efficiency in future endeavors.
- Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.
- Reduced project delays by proactively identifying potential roadblocks and devising contingency plans.
- Leveraged data-driven insights to optimize workflows and improve overall project efficiency.
- Provided exceptional client service by consistently meeting or exceeding expectations for project deliverables and timelines.
- Collaborated with stakeholders to gather requirements and establish realistic project goals aligned with business objectives.
- Oversaw budget development and financial forecasting for digital projects, maintaining fiscal responsibility while maximizing results.
- Managed cross-functional teams to ensure timely delivery of high-quality digital projects.
Education
Welingkar Institute of Management Development & Research
Post Graduate Diploma in Business Administration (PGDBA) – Marketing
University Overview
Mumbai University
Bachelor of Commerce (B. Com)
University Overview
Skills
Corporate Governance
Operations Management
Decision-making capabilities
Excellent oral and written communication
Project Management
Business process reengineering
Workforce Planning
Total Quality Management
Budgeting and forecasting
Microsoft Office proficient
Certification
P3O Certification from Axelos, 2016-01-01
Accomplishments
Accomplishments
- Winner of Whiz Kid, Premier and Numero Uno Accenture Awards
- Received Centre of Excellence award by Shantanu Khosla (P&G India CEO) for highest successful deployment of digital project management in 2009
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
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sunday
morning
afternoon
evening
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Timeline
Senior Business Operations Manager
Accenture Solutions Pvt. Ltd
01.2019 - Current
Project Control Manager
Accenture Solutions Pvt. Ltd
01.2015 - 01.2019
Senior Consultant
FRACTAL ANALYTICS
01.2013 - 01.2015
Business Consultant
DIGITAL MARKETING INITIATIVES (ACCENTURE SERVICES LIMITED)
01.2007 - 01.2013
Welingkar Institute of Management Development & Research
Post Graduate Diploma in Business Administration (PGDBA) – Marketing
04.2015
Mumbai University
Bachelor of Commerce (B. Com)
04.2004
Technical Proficiencies
Technical Proficiencies
- MPP, 2010/2013, Medium
- MS office, 2010/2013, Medium
Personal Information
Personal Information
Date of Birth: 08/13/83Technical Proficiencies
Technical Proficiencies
- MPP, 2010/2013, Medium
- MS office, 2010/2013, Medium
Personal Information
Personal Information
Date of Birth: 08/13/83