POONISH MANCHANDA
Jaipur
Summary
Global Product Support Engineer at Comviva, adept in technical troubleshooting and cloud support services. Enhanced support processes, driving efficiency through data analytics and innovative solutions. Proven ability to resolve complex client inquiries, ensuring high customer satisfaction while fostering collaborative relationships within diverse teams.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Global Product Support Engineer
Comviva
Gurgaon
08.2023 - Current
- Enhanced support processes and streamlined customer service operations using advanced technical expertise.
- Identified trends in recurring issues and recommended solutions to improve overall support efficiency.
- Provided technical support to clients via email, resolving inquiries and ensuring customer satisfaction.
Graduate Engineer
JECRC University
Jaipur
07.2019 - 06.2023
- Identified key improvement areas to inform decision-makers on effective implementation of changes.
- Adapted learning strategies for remote and in-person environments to enhance student engagement.
- Participated in workshops and seminars to broaden educational knowledge and apply insights in practice.
Senior Secondary Education
D.A.V. Public School
Kota
04.2018 - 03.2019
- Completed Senior Secondary Education with a final grade of 63.20%, demonstrating foundational academic skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secondary Education
D.A.V. Public School
Kota
04.2015 - 03.2016
- Achieved Secondary Education with a 90.0% overall score, demonstrating strong academic performance.
- Collaborated with schools to develop appropriate transition plans for students leaving secondary education.
- Developed partnerships with industry and secondary education institutions.
- Participated in regional conferences focused on innovative approaches in secondary education.
Education
B.Tech - Computer Science and Engineering
JECRC University
Jaipur06-2023
Senior Secondary Education -
D.A.V. Public School
Kota03-2019
Secondary Education -
D.A.V. Public School
Kota03-2016
Skills
- Technical support
- Technical troubleshooting
- Cloud support services
- Cloud architecture
- Data analytics tools
- Scripting languages
- Product knowledge
- Object-oriented programming
- Data structures and algorithms
Certification
AWS Certified Cloud Practitioner (CLF-C02)
Projects
- Portfolio Webpage, Portfolio Webpage that features every information about my academics, skills, projects and achievements., HTML, CSS, poonishportfolio.ml
- NGinx As a reverse proxy, NGinx as a reverse proxy server is an open server for reverse proxing. That's behind the firewall in a private network.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
Milestone in Mission A.C.E via A-T-C!
Timeline
Global Product Support Engineer
Comviva
08.2023 - Current
Graduate Engineer
JECRC University
07.2019 - 06.2023
Senior Secondary Education
D.A.V. Public School
04.2018 - 03.2019
Secondary Education
D.A.V. Public School
04.2015 - 03.2016
B.Tech - Computer Science and Engineering
JECRC University
Senior Secondary Education -
D.A.V. Public School
Secondary Education -
D.A.V. Public School