Poorna Chary N
Senior Engineer
Karimnagar,India
Summary
Have expertise in Microsoft Teams. Working as a Senior Engineer at Mindtree Limited. Specialist in Migration, Hybrid and Exchange integration with Teams, Managing Office 365 along with Good Knowledge in Azure Active Directory. Troubleshooting user experience along with Expertise in Microsoft Teams and Direct Routing
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Senior Engineer
Mindtree Ltd
Hyderabad, Telangana
04.2021 - Current
- Worked with a team of 24 members with 2 Technical Lead and 2 SMEs I was one of them
- Had 8 members reporting to me.
- Took care of there Service Requests wherever were stuck along with handling all Escalations coming through
- Worked on critical cases, Deep log analysis and troubleshooting on daily basis
- Managing team members, Giving them Triages and proper guidance Grooming My Engineers to reach next Level
- Still in this Role and learning and growing along with my team everyday
Junior Engineer
Mindtree Ltd
Hyderabad, Telangana
02.2020 - Current
- Worked as Enterprise Teams support Engineer taking cases on daily basis
- Was key contributor among 25 members present in Team Provided
- On call and Email support to Customers who raised Service Requests. Did troubleshooting, Log analysis and resolved Requests.
- Got promoted to SME (Subject Matter Expert ) in year , In same project
Education
B.Tech - Computer Science
Jyothishmathi Institute of Technology And Sciences
Karimnagar 08.2015 - 05.2019
HSC - MPC
Alphores Junior College
Karimnagar 05.2013 - 06.2015
SSC -
Kakatiya High School
Karimnagar 01.2012 - 04.2013
Skills
HTML & CSS
Certification
Microsoft 365 Certified: Teams Support Engineer Specialty
Timeline
Senior Engineer
Mindtree Ltd
04.2021 - Current
Junior Engineer
Mindtree Ltd
02.2020 - Current
B.Tech - Computer Science
Jyothishmathi Institute of Technology And Sciences
08.2015 - 05.2019
HSC - MPC
Alphores Junior College
05.2013 - 06.2015
SSC -
Kakatiya High School
01.2012 - 04.2013
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