Poornima Bommarabettu
Team Leader Operations
Hyderabad
Summary
Dynamic Team Leader with a proven track record at Teleperformance, enhancing customer satisfaction through effective team motivation and quality improvement initiatives. Skilled in documentation and reporting, I foster collaboration and streamline processes, resulting in significant gains in team performance and morale. Committed to developing talent and driving continuous improvement.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Team Leader
Hinduja Global Solutions
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader
Teleperformance
04.2018 - 09.2022
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Developed and executed training programs that significantly improved team skills and morale.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Quality Assurance Analyst
Conneqt Business Solutions
11.2014 - 04.2018
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
B-Tech - Computer Science Engineering
Jawaharlal Nehru Technological University
Hyderabad 04.2001 -
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala
Hyderabad, India 04.2001 -
SSC -
St Paul's Hi-Tech High School
Hyderabad, India 04.2001 -
Skills
Team supervision
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recently Achieved Rewards and Recognitions for the Outstanding Performance from JAN'25 to MAR'25.
- Achieved Best Employee Award in Q Connect Business Solution.
Timeline
Team Leader
Hinduja Global Solutions
10.2022 - Current
Team Leader
Teleperformance
04.2018 - 09.2022
Quality Assurance Analyst
Conneqt Business Solutions
11.2014 - 04.2018
B-Tech - Computer Science Engineering
Jawaharlal Nehru Technological University
04.2001 -
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala
04.2001 -
SSC -
St Paul's Hi-Tech High School
04.2001 -
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