Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
ACE Growth Catalyst
Tools use
Languages
Timeline
Generic
Poornima M

Poornima M

Bengaluru

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adopt at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cloud Support Analyst

Accenture
09.2020 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Used Remedy to create and updated tracking documents.
  • Creating a customer service quality assurance process helps you identify recurring issues in customer interactions and provides your associates with the tools they need to improve their quality of service.

Education

Bachelor Of Engineering - Information Science

Sahyadri College of Engineering
Mangalore
07.2016

Skills

  • Quality Assurance
  • Teamwork and Collaboration
  • Microsoft Excel
  • Microsoft azure
  • Team Management
  • Supervision and Leadership
  • Microsoft Word
  • Basics of networking

Accomplishments

  • Appointed as a Brand ambassador of the project.
  • Received best performed of the month for 5 consecutive months.
  • Supervised team of 6 staff members.

Certification

Certified in Microsoft azure AZ 900

ACE Growth Catalyst

  • Received twice ACE Growth Catalyst award in the off-shore individual category.

Tools use

  • Remedy ticketing tool
  • Salesforce
  • Quality center
  • RSA admin console
  • Active directory

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Kannada
Bilingual or Proficient (C2)

Timeline

Cloud Support Analyst

Accenture
09.2020 - Current

Bachelor Of Engineering - Information Science

Sahyadri College of Engineering

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Poornima M