POORNIMA SINGH
Lucknow
Summary
Accomplished eCommerce Operations & Business Development Professional with over 7 years of experience in managing seller accounts and driving sales growth. Expertise in P&L administration, strategic planning, and customer relations. Successfully built relationships with sellers, enhanced site traffic through optimization, and led teams to achieve business objectives.
Overview
1
1
Language
5
5
years of professional experience
Work History
Product Advisor
People Interactive Pvt Ltd
Lucknow
02.2026 - 04.2026
- Provided expert knowledge on product features and benefits during client consultations.
- Assisted clients in selecting personalized products based on preferences and needs.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve product recommendations.
- Collaborated with marketing teams to enhance product visibility and customer engagement.
- Conducted training sessions for new staff on product offerings and customer service techniques.
Seller Support Associate
Startek
Lucknow
05.2023 - 02.2026
- Assisted customers with inquiries and product-related issues efficiently.
- Processed orders and returns while maintaining accurate records.
- Resolved complex problems by coordinating with different departments.
- Collaborated with team members to enhance customer service strategies.
- Provided feedback to improve processes and resolve recurring issues.
- Trained new staff on company policies and support procedures.
Senior Executive
Startek (Flipkart Process)
Lucknow
02.2021 - 02.2023
- Manage end-to-end e-commerce operations for Flipkart sellers, from onboarding to sales growth.
- Developed strong relationships with sellers, aligning strategies to achieve targeted outcomes.
- Develop strong relationships with sellers to drive strategic and tactical outcomes.
- Collaborate with teams to ensure optimal selection and seller onboarding.
- Collaborated on PLA initiatives to optimize seller performance, identify opportunities, and create viable business models for sellers.
- Co-owned PLA, identified opportunities, and created viable business models that supported seller growth.
- Led seller onboarding for FBF (Fulfillment by Flipkart).
Education
B.Tech -
Dr. A. P. J. Abdul Kalam Technical University
LucknowIntermediate -
Avadh Public School
LucknowHigh School -
APS Academy
LucknowSkills
- ECommerce management
- Ecommerce Strategy
- Customer Relationship Management (CRM)
- Sales development
- Customer Support Optimization
- Customer Engagement Strategies
- Data analysis
- Project & Program Management
- MS Excel, Google Sheets, MS Word
- Presentation delivery
- Business Operations Management
LANGUAGES
Hindi – Native, English – Professional Working Proficiency
Timeline
Product Advisor
People Interactive Pvt Ltd
02.2026 - 04.2026
Seller Support Associate
Startek
05.2023 - 02.2026
Senior Executive
Startek (Flipkart Process)
02.2021 - 02.2023
B.Tech -
Dr. A. P. J. Abdul Kalam Technical University
Intermediate -
Avadh Public School
High School -
APS Academy