POORNIMA V
Https://www.linkedin.com/in/poornima-v-25679a223/
Summary
An Incisive professional holding more than 5 years experience in Ecommerce. Experience in working with domestic and international customers via Chat and Email. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Support Associate
Amazon Development centre India Pvt. Ltd
05.2019 - Current
- Utilizing chat and email to assist both domestic and foreign consumers.
- Improved client satisfaction through the resolution of problems with the products and services.
- Providing clients with amiable and effective service, effortlessly managing difficult circumstances.
- Answering emails and live chat requests from customers and resolving their issues.
- Outstanding customer service abilities, such as the ability to prioritize and stay focused on the demands of customers in a hectic work environment.
- Assuming responsibility for resolving difficult client issues and elevating when needed.
- Identifying the needs of the client and offering suitable solutions.
- SME: Supporting colleagues who were internally transferred during periods of high sales for various OUs (Domestic - International)
Payment posting analyst
NTT DATA Information Processing Services Private Limited
09.2013 - 05.2016
- 2.5 years of payment posting experience .
- In charge of promptly and accurately submitting payments and account modifications to each patient.
- Analyzed the explanation of benefits (EOB) and transferred funds to the patient liability or secondary insurance.
- Worked as an internal quality analyst (parallel payment posting analyst) who reviewed associate batches internally and gave comments.
Education
B.Sc. Information technology -
KG College of Arts & Science
01.2012
Skills
- Time management
- Active listening
- Good typing skill
- Multi tasking
- Communication skills
- Leadership
- MS Office
- Email and chat support
- Customer Service
- US process
- International support
Accomplishments
- The story of America's greatest smile, Amazon
Acknowledged as the greatest customer service agent for making customers happy by offering the finest solution.
- Bronze medal - Dell
Awarded for maintaining excellence and output.
Timeline
Customer Support Associate
Amazon Development centre India Pvt. Ltd
05.2019 - Current
Payment posting analyst
NTT DATA Information Processing Services Private Limited
09.2013 - 05.2016
B.Sc. Information technology -
KG College of Arts & Science
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