Supported new product rollouts and key process initiatives across Education Loan, Business Loan, Personal Loan, and Shopkeeper Loan products.
Led system enhancement and change requests, translating business requirements into functional solutions in coordination with tech teams from credit perspective.
Conducted process mapping, SOP creation, and gap analysis to standardize workflows and improve operational efficiency.
Performed UAT and BRE testing for system changes on FinnOne, LeadSquared, FinBox, and internal platforms prior to production release.
Coordinated with Product, Technology, Operations, Sales, Credit, Risk, and external vendors for smooth execution and go-lives.
Played a key role in field investigation automation and single-system migration projects.
Achieved TAT reduction and eliminated operational errors through process and system improvements; delivered team trainings and documentation.
Financial analyst
PredictRAM DeFi
Delhi
05.2022 - 07.2022
Mining data and doing research on analysis of the stocks.
Recording of data as well as preparation of forecasts on financial and economic events on the country wise economy.
Working on the development of research report on the country wise economy and providing financial forecasts.
Presales Executive
Solitaire
Pune
12.2020 - 08.2021
Communicating with customers to identify their buying needs and approaching them for a site visit.
Achieve or exceed revenue targets.
Conducting surveys, taking feedbacks, suggestions, and grievances from our booked customers.
Following up with booked customers for stamp duty registration and handing over the Property Agreement.
Verifying and auditing the sales department's work.
Keeping in touch with channel partners for feedback, suggestions, and grievances.