Travelling
Hi, I’m
Poorvalja Iyyappan Iyer
Sales Executive
India
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
3
years of post-secondary education
4
Languages
Work History
Courtyard By Marriott Bengaluru Hebbal Bengaluru , Karnataka
Sales Executive
07.2022 - Current
Job overview
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Courtyard By Marriott Bengaluru Hebbal Bengaluru , Karnataka
Sales Coordinator
03.2022 - 06.2022
Job overview
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
Courtyard By Marriott Bengaluru Hebbal Bengaluru , Karnataka
Restaurant Hostess
06.2021 - 02.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Reported problematic guests to management to foster safe and pleasant environment.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Sri Balasaheb Tirpude College , Civil Lines Nagpur
Bachelor Of Science from Hospitality Studies
06.2017 - 11.2020
Skills
Communication
Accomplishments
Associate of the month - July 2021
Executive of the month- October 2022
Interests
Food blogging
Timeline
Sales Executive
Courtyard By Marriott Bengaluru Hebbal
07.2022 - Current
Sales Coordinator
Courtyard By Marriott Bengaluru Hebbal
03.2022 - 06.2022
Restaurant Hostess
Courtyard By Marriott Bengaluru Hebbal
06.2021 - 02.2022
Sri Balasaheb Tirpude College
Bachelor Of Science from Hospitality Studies
06.2017 - 11.2020
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