Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Achievements And Co Curricular Activities
Projects
Areas Of Interest
References
Timeline
Generic
POORVI HARDIA

POORVI HARDIA

Indore

Summary

Dynamic Executive Counselor at Dr. Agarwal Eye Hospital, adept in patient counseling and anxiety management. Successfully guided patients through surgical options, enhancing their decision-making process. Proven expertise in medical documentation and effective communication, ensuring compliance and patient satisfaction. Committed to delivering exceptional healthcare support and fostering collaborative environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Executive Counselor

Dr. Agarwal Eye Hospital
Indore
04.2022 - Current
  • Facilitated patient counseling on diagnosis and treatment options, including cataract surgery and LASIK.
  • Educated patients on benefits, risks, and costs associated with surgical or medical procedures.
  • Guided patients through all stages of pre-operative and post-operative care.
  • Supported patients in managing anxiety related to procedures and surgeries.
  • Discussed available surgical options, aligning choices with doctor recommendations and financial considerations.
  • Clarified insurance and payment options to assist with informed decision-making.
  • Scheduled follow-up visits and ensured comprehension of post-surgery instructions.
  • Maintained accurate documentation of counseling sessions, patient preferences, and follow-ups.

Patient Care Executive

Dr. Agarwal Eye Hospital
Indore
11.2021 - 03.2022
  • Greet and assist patients and attendants warmly.
  • Handle admissions, transfers, and discharges smoothly.
  • Coordinate with doctors, nurses, and other departments.
  • Ensure patient rooms and waiting areas are clean and ready.
  • Resolve patient queries and complaints promptly.
  • Collect and report patient feedback.
  • Monitor turnaround times (e.g. discharge, room readiness).
  • Maintain patient satisfaction and service quality.
  • Ensure hygiene, safety, and hospital policy compliance.
  • Track and report service KPIs to management.

Education

H.S.C.E -

Sanmati Higher Secondary School
Indore
12.2016

S.S.C.E -

Sanmati Higher Secondary School
Indore
12.2014

MBA - Hospital Administration

Institute of Management Studies, DAVV
Indore

BBA - Hospital Administration

Institute of Management Studies, DAVV
Indore

Skills

  • Patient counseling
  • Anxiety management
  • Medical documentation
  • Surgical coordination
  • Healthcare compliance
  • Data management
  • Effective communication
  • Problem-solving
  • Mental health support
  • Team collaboration
  • MS Office
  • Management Skills

Accomplishments

  • Recognised with certificate of Appreciation for outstanding performance in counselling.
  • Promoted to higher level within six months duration.

Affiliations

  • Intern, 05/2019 - 06/2019

Index Medical College, Hospital, and Research Centre, Indore, Madhya Pradesh

  • Assist with various administrative and management activities concerning MCI and NABH
  • Attended the training program related to the NABH and audit process
  • Audit of the CSSD department
  • Intern, May 2018 - June 2018

Gokuldas Hospital, Indore, Madhya Pradesh

  • Storing the data of patients in proper form
  • Managing the data and information of patients to make it available upon request
  • Intern, May 2017 - June 2017

Getwell Hospital, Mhow, Madhya Pradesh

  • Recording the data of patients
  • Designing a questionnaire and recording the responses of patients
  • Analyzing the data to find the result
  • Provided recommendations on the basis of project results

Certification

TCS Ion

Achievements And Co Curricular Activities

  • Attended HEALTH CONCLAVE on Healthcare management conducted by Institute of Management Studies.
  • Participated in JAIPURIA QUIZ COMPETITION in 2017.
  • Participated in JAIPURIA QUIZ COMPETITION in 2018.
  • Organised SPANDAN 2018 as a part of organizing committee.
  • Volunteer in Lok Sabha Elections 2019 - Attendance monitoring and document distribution volunteer.

Projects

Awareness and grievances faced by Individuals in Health Insurance

Duration - 01 April 2021 to 15 June 2021

Areas Of Interest

  • Hospital Administration
  • Hospital Operations
  • Quality Department
  • Floor Management

References

References available upon request.

Timeline

Executive Counselor

Dr. Agarwal Eye Hospital
04.2022 - Current

Patient Care Executive

Dr. Agarwal Eye Hospital
11.2021 - 03.2022

H.S.C.E -

Sanmati Higher Secondary School

S.S.C.E -

Sanmati Higher Secondary School

MBA - Hospital Administration

Institute of Management Studies, DAVV

BBA - Hospital Administration

Institute of Management Studies, DAVV
POORVI HARDIA