POORVI HARDIA
Indore
Summary
Dynamic Executive Counselor at Dr. Agarwal Eye Hospital, adept in patient counseling and anxiety management. Successfully guided patients through surgical options, enhancing their decision-making process. Proven expertise in medical documentation and effective communication, ensuring compliance and patient satisfaction. Committed to delivering exceptional healthcare support and fostering collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Counselor
Dr. Agarwal Eye Hospital
Indore
04.2022 - Current
- Facilitated patient counseling on diagnosis and treatment options, including cataract surgery and LASIK.
- Educated patients on benefits, risks, and costs associated with surgical or medical procedures.
- Guided patients through all stages of pre-operative and post-operative care.
- Supported patients in managing anxiety related to procedures and surgeries.
- Discussed available surgical options, aligning choices with doctor recommendations and financial considerations.
- Clarified insurance and payment options to assist with informed decision-making.
- Scheduled follow-up visits and ensured comprehension of post-surgery instructions.
- Maintained accurate documentation of counseling sessions, patient preferences, and follow-ups.
Patient Care Executive
Dr. Agarwal Eye Hospital
Indore
11.2021 - 03.2022
- Greet and assist patients and attendants warmly.
- Handle admissions, transfers, and discharges smoothly.
- Coordinate with doctors, nurses, and other departments.
- Ensure patient rooms and waiting areas are clean and ready.
- Resolve patient queries and complaints promptly.
- Collect and report patient feedback.
- Monitor turnaround times (e.g. discharge, room readiness).
- Maintain patient satisfaction and service quality.
- Ensure hygiene, safety, and hospital policy compliance.
- Track and report service KPIs to management.
Education
H.S.C.E -
Sanmati Higher Secondary School
Indore12.2016
S.S.C.E -
Sanmati Higher Secondary School
Indore12.2014
MBA - Hospital Administration
Institute of Management Studies, DAVV
IndoreBBA - Hospital Administration
Institute of Management Studies, DAVV
IndoreSkills
- Patient counseling
- Anxiety management
- Medical documentation
- Surgical coordination
- Healthcare compliance
- Data management
- Effective communication
- Problem-solving
- Mental health support
- Team collaboration
- MS Office
- Management Skills
Accomplishments
- Recognised with certificate of Appreciation for outstanding performance in counselling.
- Promoted to higher level within six months duration.
Affiliations
- Intern, 05/2019 - 06/2019
Index Medical College, Hospital, and Research Centre, Indore, Madhya Pradesh
- Assist with various administrative and management activities concerning MCI and NABH
- Attended the training program related to the NABH and audit process
- Audit of the CSSD department
- Intern, May 2018 - June 2018
Gokuldas Hospital, Indore, Madhya Pradesh
- Storing the data of patients in proper form
- Managing the data and information of patients to make it available upon request
- Intern, May 2017 - June 2017
Getwell Hospital, Mhow, Madhya Pradesh
- Recording the data of patients
- Designing a questionnaire and recording the responses of patients
- Analyzing the data to find the result
- Provided recommendations on the basis of project results
Certification
TCS Ion
Achievements And Co Curricular Activities
- Attended HEALTH CONCLAVE on Healthcare management conducted by Institute of Management Studies.
- Participated in JAIPURIA QUIZ COMPETITION in 2017.
- Participated in JAIPURIA QUIZ COMPETITION in 2018.
- Organised SPANDAN 2018 as a part of organizing committee.
- Volunteer in Lok Sabha Elections 2019 - Attendance monitoring and document distribution volunteer.
Projects
Awareness and grievances faced by Individuals in Health Insurance
Duration - 01 April 2021 to 15 June 2021
Areas Of Interest
- Hospital Administration
- Hospital Operations
- Quality Department
- Floor Management
References
References available upon request.
Timeline
Executive Counselor
Dr. Agarwal Eye Hospital
04.2022 - Current
Patient Care Executive
Dr. Agarwal Eye Hospital
11.2021 - 03.2022
H.S.C.E -
Sanmati Higher Secondary School
S.S.C.E -
Sanmati Higher Secondary School
MBA - Hospital Administration
Institute of Management Studies, DAVV
BBA - Hospital Administration
Institute of Management Studies, DAVV