Poovamma S U
Bangalore
Summary
As a Business Solutions Consultant, I adeptly tackle intricate business challenges, offering technical guidance to streamline automated systems aligned with business goals. Skilled in managing vendor relationships for seamless collaboration and project success, I translate diverse business needs into comprehensive requirements. Proficient in system solution development, including data analysis and reporting, I ensure projects meet customer expectations within budget. Collaborating closely with Product Managers to ensure projects finish on time, create training materials, comply with standards, and foster stakeholder relationships.
Overview
9
9
years of professional experience
Work History
Technology Business Systems Consultant
Wells Fargo
Bangalore
07.2018 - Current
- Assessing moderately intricate business issues and offering technical support in pinpointing automated systems and procedures that are both cost-efficient and aligned with business needs.
- Efficiently managed vendor relationships to ensure seamless collaboration and successful project outcomes.
- Translated diverse business needs into comprehensive functional and non-functional requirements as a Business Analyst.
- Developed and implemented system solutions to meet customer needs, such as data analysis and reporting.
- Collaborated with Product managers to ensure timely completion of projects within budget constraints.
- Developed training materials on new or enhanced features of the business systems.
- Ensured compliance with industry standards when designing or implementing technology solutions.
- Participated in product design reviews providing feedback on user experience aspects of proposed changes.
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
- Developed and managed project plans while providing status updates to management.
- Analyzing and appraising moderately complex technical business challenges that could be addressed through internet or intranet-based solutions. Proposing recommendations for resolving these issues.
- Demonstrating independent decision-making in the development of project budgets, project plans, and other schedules.
- Facilitating effective communication between business and technology teams.
- Collaborating with business user groups to deliver training, address inquiries, prioritize user requirements, and document outcomes for future reference
- Provide high quality coordination and oversight to the assigned workload, Maintain compliance with other performance objective with respect the daily assigned work. Provide high level of customer service and manage the challenging users and situations with empathy and consideration
Senior Process Executive
Infosys BPM Ltd
Bangalore
07.2015 - 06.2018
- Developed and maintained detailed quality assurance procedures and documentation.
- Provided regular updates to team leadership on quality metrics, highlighting consistency issues and production deficiencies.
- Collaborated with management to develop and maintain quality training programs and provided training on improved processes.
- Compiled and distributed weekly feedback to team leaders and managers to enhance service time, quality, and productivity.
- Monitored risk management activities to ensure compliance with quality and industry regulatory requirements.
- Updated process quality checklists based on customer feedback and calibration sessions; identified and implemented process improvements.
- Maintained continuous interaction with clients to address concerns, respond to queries, and ensure improved service levels; escalated issues to team leaders when necessary.
- Focused on identifying improvement areas to maximize customer satisfaction, handled critical issues, and ensured adherence to data security policies.
- Conducted root cause analysis of weekly performance issues to identify underlying problems and recommend corrective actions.
- Evaluated the adequacy of existing quality assurance standards and ensured all processes adhered to both internal and external quality requirements.
Education
Bachelor of Engineering - Electronics & Communications
City Engineering College - Bangalore
06-2015
Executive MBA - Business Analytics
Dayananda Sagar University
BangaloreSkills
Soft Skills
Effective collaboration
Communication
Risk Management
Leadership
Technical Skills
Business Process Modelling
Requirement Management
Change Management
Training and Support
Internal Auditing
Data Analysis
Quality Assurance
Agile Development
Tools
- Microsoft Outlook 365 Suit
- Snagit
- Visio
- Tableau
- Jira
- Service Now
Certifications
- Microsoft Azure fundamentals
- Core designer dataiku
Languages
- English
- Kannada
- Hindi
Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and all the testimonials in regard to the above will be presented personally.
POOVAMMA S.U
Timeline
Technology Business Systems Consultant
Wells Fargo
07.2018 - Current
Senior Process Executive
Infosys BPM Ltd
07.2015 - 06.2018
Bachelor of Engineering - Electronics & Communications
City Engineering College - Bangalore
Executive MBA - Business Analytics
Dayananda Sagar University
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