SAQIB QUYOM
Technology Business Systems Consultant
Summary
Dedicated and results-driven Analyst with 8 years of experience in analyzing business processes, identifying opportunities for improvement, and implementing strategic solutions. Proven ability to collaborate with cross-functional teams to drive business growth and enhance operational efficiency. Seeking to leverage analytical skills and industry expertise in a challenging Analyst role.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Technology Business Systems Consultant
Wells Fargo Bank
11.2021 - Current
- Conducted research and analysis to support the development of business cases and project proposals
- Assisted in the preparation of project plans, timelines, and status reports to track progress and communicate updates to stakeholders
- Participated in meetings and workshops with stakeholders to gather requirements, identify issues, and propose solutions
- Conducted comprehensive analysis of business processes, systems, and operations to identify areas for improvement and efficiency gains
- Developed and maintained detailed documentation of business requirements, user stories, and process flows to support project planning and execution
- Collaborated with stakeholders to gather and prioritize business requirements, ensuring alignment with strategic objectives and operational priorities
- Utilized data analysis tools and techniques to extract insights from large datasets and drive data-driven decision-making
- Facilitated workshops and meetings with cross-functional teams to elicit requirements, resolve issues, and drive consensus on project deliverables
- Conducted user acceptance testing (UAT) to validate solutions and ensure they meet business requirements and user needs
- Provided ongoing support and training to end-users to ensure successful adoption of new processes and systems.
Lead Associate
WNS Global Services
03.2021 - 10.2021
- Managed a team for cash operations, reducing shrinkage from 12% to 7% through process improvements
- Mentored newly promoted SMEs, reducing onboarding time and enhancing team performance
- Conducted training sessions to upskill associate in business communication and data literacy
- Supervised a team of risk investigating specialists, achieving a 92.5% employee retention rate
- Improved decision accuracy for investigations from 97.9% to 99.7%, exceeding targets
- Initiated projects to enhance customer experience and streamline operations, such as data retention initiatives.
Customer Service Executive
HSBC
09.2016 - 03.2021
- Conducted investigations into payment-related issues, collaborated with internal teams and external partners to resolve issues promptly
- Implemented improvements to streamline payment processes, resulting in increased efficiency and reduced processing time by 30%
- Maintained up-to-date knowledge of Swift messaging protocols and industry standards to ensure compliance with regulations and best practices
- Prepared and maintained documentation related to payment processing procedures, ensuring accuracy and accessibility for audit purposes.
Process Executive
Cognizant Technologies
01.2015 - 03.2016
- Analyzed insurance claims disputes to identify root causes and determine appropriate courses of action
- Reviewed insurance policies, contracts, and legal documents to assess coverage and liability
- Conducted thorough investigations into disputed claims, gathering and analyzing evidence to support resolution efforts
- Communicated with policyholders, claimants, attorneys, and other stakeholders to gather information and negotiate settlements
- Maintained accurate records of dispute resolution activities and outcomes, ensuring compliance with regulatory requirements and company policies.
Education
Bachelor's - Business Management
Bangalore University
06.2011 - 05.2014
Skills
Client Management
Test Planning and Execution
Defect Tracking (HP ALM)
Agile Methodologies (JIRA)
Business Analysis
Requirements Gathering
Process Improvement
Data Analysis
User Acceptance Testing
Communication Skills
Microsoft Office Suite
SQL
Power BI
Power BI
Certification
ISO2002 Swift certified -In House Wells Fargo (2023)
Awards
- Top performer Award for Quarter-1 2024 |wells Fargo|
- Top performer Award for Quarter-3 2023 |wells Fargo|
- Top performer Award Feb'23 |wells Fargo|
- Top performer Award Jan'23 |wells Fargo|
- Top performer Award Nov'22 |wells Fargo|
- Top performer Award Sep'22 |wells Fargo|
- Top performer Award July'22 |wells Fargo|
- Superstar Award Dec'18 |HSBC|
- Star of Batch Mar'17 |HSBC|
Timeline
Technology Business Systems Consultant
Wells Fargo Bank
11.2021 - Current
Lead Associate
WNS Global Services
03.2021 - 10.2021
Customer Service Executive
HSBC
09.2016 - 03.2021
Process Executive
Cognizant Technologies
01.2015 - 03.2016
Bachelor's - Business Management
Bangalore University
06.2011 - 05.2014