SAQIB QUYOM
Technology Business Systems Consultant
Summary
Dedicated and results-driven Analyst with 8 years of experience in analyzing business processes, identifying opportunities for improvement, and implementing strategic solutions. Proven ability to collaborate with cross-functional teams to drive business growth and enhance operational efficiency. Seeking to leverage analytical skills and industry expertise in a challenging Analyst role.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Technology Business Systems Consultant
Wells Fargo Bank
11.2021 - Current
- Conducted research and analysis to support the development of business cases and project proposals
- Assisted in the preparation of project plans, timelines, and status reports to track progress and communicate updates to stakeholders
- Participated in meetings and workshops with stakeholders to gather requirements, identify issues, and propose solutions
- Conducted comprehensive analysis of business processes, systems, and operations to identify areas for improvement and efficiency gains
- Developed and maintained detailed documentation of business requirements, user stories, and process flows to support project planning and execution
- Collaborated with stakeholders to gather and prioritize business requirements, ensuring alignment with strategic objectives and operational priorities
- Utilized data analysis tools and techniques to extract insights from large datasets and drive data-driven decision-making
- Facilitated workshops and meetings with cross-functional teams to elicit requirements, resolve issues, and drive consensus on project deliverables
- Conducted user acceptance testing (UAT) to validate solutions and ensure they meet business requirements and user needs
- Provided ongoing support and training to end-users to ensure successful adoption of new processes and systems.
Lead Associate
WNS Global Services
03.2021 - 10.2021
- Managed a team for cash operations, reducing shrinkage from 12% to 7% through process improvements
- Mentored newly promoted SMEs, reducing onboarding time and enhancing team performance
- Conducted training sessions to upskill associate in business communication and data literacy
- Supervised a team of risk investigating specialists, achieving a 92.5% employee retention rate
- Improved decision accuracy for investigations from 97.9% to 99.7%, exceeding targets
- Initiated projects to enhance customer experience and streamline operations, such as data retention initiatives.
Customer Service Executive
HSBC
09.2016 - 03.2021
- Conducted investigations into payment-related issues, collaborated with internal teams and external partners to resolve issues promptly
- Implemented improvements to streamline payment processes, resulting in increased efficiency and reduced processing time by 30%
- Maintained up-to-date knowledge of Swift messaging protocols and industry standards to ensure compliance with regulations and best practices
- Prepared and maintained documentation related to payment processing procedures, ensuring accuracy and accessibility for audit purposes.
Process Executive
Cognizant Technologies
01.2015 - 03.2016
- Analyzed insurance claims disputes to identify root causes and determine appropriate courses of action
- Reviewed insurance policies, contracts, and legal documents to assess coverage and liability
- Conducted thorough investigations into disputed claims, gathering and analyzing evidence to support resolution efforts
- Communicated with policyholders, claimants, attorneys, and other stakeholders to gather information and negotiate settlements
- Maintained accurate records of dispute resolution activities and outcomes, ensuring compliance with regulatory requirements and company policies.
Education
Bachelor's - Business Management
Bangalore University
06.2011 - 2014.05
Skills
Certification
ISO2002 Swift certified -In House Wells Fargo (2023)
Awards
- Top performer Award for Quarter-1 2024 |wells Fargo|
- Top performer Award for Quarter-3 2023 |wells Fargo|
- Top performer Award Feb'23 |wells Fargo|
- Top performer Award Jan'23 |wells Fargo|
- Top performer Award Nov'22 |wells Fargo|
- Top performer Award Sep'22 |wells Fargo|
- Top performer Award July'22 |wells Fargo|
- Superstar Award Dec'18 |HSBC|
- Star of Batch Mar'17 |HSBC|
Timeline
Technology Business Systems Consultant
Wells Fargo Bank
11.2021 - Current
Lead Associate
WNS Global Services
03.2021 - 10.2021
Customer Service Executive
HSBC
09.2016 - 03.2021
Process Executive
Cognizant Technologies
01.2015 - 03.2016
Bachelor's - Business Management
Bangalore University
06.2011 - 2014.05
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