Summary
Overview
Work History
Education
Skills
Certification
PERSONAL PROFILE
Timeline
Generic

POOVENTHIRAN R

Coimbatore

Summary

Dynamic ITAM Analyst and ServiceNow Consultant offering over 10 years of dedicated experience in streamlining IT infrastructure operations and maximizing value through expert IT Asset Management. Proficient in all facets of IT Software and Hardware Asset Management on the ServiceNow platform, from initial transition and detailed documentation to strategic procurement, rigorous stock audits, accurate reconciliation, and secure asset disposal. A results-oriented professional with a strong track record of successful ITAM implementation in ServiceNow to enhance visibility and control.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Specialist - IT Asset Management

LTIMindtree
02.2024 - Current
  • Operated as HAM consultant, refining asset lifecycle processes with suggestions for global best practices.
  • Managed ServiceNow HAM implementation team to ensure successful development activities.
  • Drafted comprehensive technical design specifications.
  • Led requirement gathering sessions to ensure project alignment.
  • Delivered extensive training and continuous support to clients during implementation.
  • Analyzed client requirements to create customized IT asset management strategies.
  • Managed development and UAT support, maintained asset database accuracy, and managed bulk upload requests.
  • Teamed up with developers to construct ITAM catalogues and workflows.
  • Organized and performed asset audits, reported results, and provided progress updates to stakeholders.
  • Monitored compliance and documented system performance metrics.

Senior System Administrator – IT Asset Management

Wipro Ltd
07.2021 - 02.2024
  • Manage all stages of IT asset lifecycle from acquisition to disposal.
  • Delivered comprehensive support for IT systems, ensuring seamless operations.
  • Implemented measures to ensure consistent data accuracy in the IT asset database.
  • Generated thorough documentation covering operational methods, technical layouts, and assistance logs.
  • Conduct asset audits to verify adherence to company policies.
  • Supervised transition and BAU processes.
  • Developed streamlined process flows utilizing ServiceNow tool.
  • Managed project timelines to meet delivery deadlines.
  • Developed comprehensive dashboard reports using ServiceNow.
  • Generated monthly and weekly reports for reconciliation and cleanup tasks.
  • Maintained inventory reliability consistently above 95%.

Specialist - Asset Management

HCL Technologies
07.2019 - 07.2021
  • Supervised audits for APAC & AGT/MEA, maintaining perfect accuracy.
  • Facilitated collaboration between clients and global asset team.
  • Executed tasks promptly according to schedule.
  • Streamlined data accuracy across site records.
  • Coordinated routine asset updates and bulk uploads.
  • Generated purchase orders and ensured timely delivery.
  • Streamlined inventory tracking processes to maintain consistency.

Client Tech Support-Senior Representative (Centralized operations)

NTT DATA Information Processing Services Private Limited (Formerly Dell Services)
04.2015 - 07.2019
  • Direct and manage tasks related to operations and administration.
  • Supervised asset deployment, transition, and removal.
  • Evaluated and shared status reports of hardware assets.
  • Compile comprehensive asset management reports.
  • Facilitated troubleshooting processes and maintained up-to-date inventory reconciliation.
  • Ensured inventory efficiency through effective stock management.

Desktop support Engineer

ACCEL FRONT LINE
02.2014 - 03.2015
  • Conducted proactive checks on server logs and backups.
  • Executed installation, upgrades, support, and troubleshooting for XP, Windows 7, and Microsoft Office 2007.
  • Documented interactions with external providers as required.
  • Handled account management tasks on Active Directory.
  • Executed consistent upgrades to both software and hardware systems.
  • Conducted application monitoring to ensure optimal performance.
  • Oversaw database for IT asset management.
  • Logged support requests with Track-It.

Education

B.E. - Electrical and Electronics Engineering

Vidyaya Vikas College of Engineering and Technology
Thiruchengode
01.2013

Skills

  • Proficient in creating complex formulas, PivotTables, and data analysis – Microsoft Excel
  • Experienced in mapping and documenting business processes, workflows, and standard operating procedures (SOPs) – Microsoft Word
  • Expert in creating and presenting decks, as well as developing training materials – Microsoft Power point
  • Experienced in designing and configuring dashboards to provide real-time overviews of key performance indicators (KPIs) and metrics – ServiceNow
  • Proficient in using procurement software and tools such as SAP Ariba and DocuSign
  • Inventory Management, Vendor Management – ServiceNow
  • Proficient in implementing ITIL best practices to enhance IT service management and align IT services with business goals
  • Knowledge of ServiceNow CMDB and HAM & SAM Pro plugin

Certification

  • Certified Hardware Asset Management Implementation Specialist – ServiceNow
  • Certified Software Asset Management Implementation Specialist – ServiceNow
  • Certified System Administrator-ServiceNow

PERSONAL PROFILE

  • Date of Birth : 18.06.1992
  • Marital Status : Married

Timeline

Technical Specialist - IT Asset Management

LTIMindtree
02.2024 - Current

Senior System Administrator – IT Asset Management

Wipro Ltd
07.2021 - 02.2024

Specialist - Asset Management

HCL Technologies
07.2019 - 07.2021

Client Tech Support-Senior Representative (Centralized operations)

NTT DATA Information Processing Services Private Limited (Formerly Dell Services)
04.2015 - 07.2019

Desktop support Engineer

ACCEL FRONT LINE
02.2014 - 03.2015

B.E. - Electrical and Electronics Engineering

Vidyaya Vikas College of Engineering and Technology

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