Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Personal Information
Timeline
Generic

Pothana Kotaiah

Hyderabad

Summary

Dynamic Technical Backbone Engineer with extensive experience at AVAYA INDIA PVT. LTD, specializing in TCP/IP configuration and hardware diagnostics.

Overview

17
17
years of professional experience

Work History

Technical Backbone Engineer

AVAYA INDIA PVT. LTD
Hyderabad
07.2015 - Current
  • Installed, configured, and maintained Harmony Call recording solutions as technical backbone engineer.
  • Executed installation, configuration, and maintenance of AIC solutions for optimal performance.
  • Managed installation, configuration, and maintenance of EMC solutions to enhance system reliability.
  • Oversaw installation, configuration, and maintenance of AACC and ACCS solutions for effective call recording.
  • Integrated Avaya IPO, Avaya CM, Avaya AES, Avaya Oceana, Avaya SBC, WebLM, Cisco CM (10.x, 11.x) products.
  • Processed call moments via Achiever; uploaded client/server moments efficiently.
  • Upgraded customer product versions with latest GA lines, patches, and scripts.
  • Troubleshot issues using Wireshark, Audacity, and other internal tools.

Senior Technical Support Engineer

VERTEX CUSTOMER SOLUTIONS PVT. LTD
Hyderabad
08.2010 - 07.2015
  • Installed, configured, and maintained Microsoft Windows 2003 and 2008 Enterprise Servers and associated software.
  • Defined and implemented IT policies, procedures, and best practices for Active Directory and Group Policies.
  • Managed telecom issues including PRI and Dristi dialer problems, ensuring prompt resolution.
  • Maintained daily reports for Avaya servers, dialers, and loggers, coordinating with vendors for issue resolution.
  • Installed applications such as CMS Supervisor and ASA across multiple PCs.
  • Created campaigns and configured dialing logic within Dristi dialer for optimal performance.
  • Configured WINS, DNS, TCP/IP, and DHCP settings to enhance network functionality.
  • Upgraded hardware components including RAM, hard drives, and modems for improved system performance.

IT Help Desk Support

PALLA INFOTECH LTD
Hyderabad
10.2008 - 07.2010
  • Responsible for assembling of PC & installations of Operating Systems, Software's, Devices etc.
  • Managing quality checks of various components & ensures proper functioning of all systems and assemblies.
  • Proven expertise in Configuring TCP/IP Protocol.
  • Accountable for implementing trouble shooting techniques on malfunctioning hardware parts.
  • Configuration of Users on the system and their management.
  • Installation & troubleshooting of Network Printers.
  • Expertly installed, configured, monitored, and troubleshot PC's and related hardware on all OS platforms.
  • Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
  • Performed diagnostic testing on PC equipment and ensured printers were always up and running.
  • Maintained accurate, complete, and up-to-date inventory records of all computers and printers.
  • Coordinated the logistics of technology requirements and setups during multiple office relocations.
  • Identify, isolate, and repair computer equipment showing wear and tear as well as during preventative maintenance routines.

Education

DIPLOMA (DCME) -

Indian Institutions of Engineering
01.2005

SECONDARY EDUCATION (SSC) -

Z.P. High School
Pedana, Krishna (DT)
01.2002

Skills

  • TCP/IP configuration
  • Operating system installation
  • Hardware troubleshooting techniques
  • User management and configuration
  • Small industry setup and maintenance
  • Email server configuration (Outlook/Thunderbird)
  • Network and local printer installation
  • Windows XP to 2019 Server administration

Websites

Accomplishments

  • Awarded with prestigious Ovation Award for creating customer delight and achieving highest CSAT.
  • Awarded as High Relative Contributor to the team for three consecutive fiscal years.
  • Received appreciation several times from the higher-level management for the quality work delivered and saving the projects from bad CSAT situations.

Hobbies and Interests

  • Playing Cricket
  • Listening to music

Personal Information

  • Father's Name: Vukkem Sankara Rao
  • Mother's Name: V. Baby Sarojini
  • Date of Birth: 04/15/84
  • Gender: Male
  • Nationality: Indian

Timeline

Technical Backbone Engineer

AVAYA INDIA PVT. LTD
07.2015 - Current

Senior Technical Support Engineer

VERTEX CUSTOMER SOLUTIONS PVT. LTD
08.2010 - 07.2015

IT Help Desk Support

PALLA INFOTECH LTD
10.2008 - 07.2010

DIPLOMA (DCME) -

Indian Institutions of Engineering

SECONDARY EDUCATION (SSC) -

Z.P. High School

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Pothana Kotaiah