Pothedar Naveen Kumar
Hyderabad
Summary
Knowledgeable Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity, and reducing costs. Looking for new growth-oriented position with a progressive company.
Overview
6
6
years of professional experience
Work History
Center Manager
country delight (Beejapuri dairy private limited)
Hyderabad
03.2024 - Current
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Resolved conflicts between customers and staff members in a professional manner.
- Evaluated job performances of team members regularly through feedback sessions.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Monitored employee attendance records and addressed any issues accordingly.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Trained new employees on company policies, procedures, and job responsibilities.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw daily operations, ensuring smooth and efficient center functioning.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Analyzed sales trends to forecast future demands for products in order to maintain appropriate inventory levels.
- Created purchase orders based on customer demand or stock replenishment needs.
- Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
Asst. Centre Manager
Country Delight (Beejapuri Dairy Pvt Ltd)
HYDERABAD
03.2022 - 03.2024
- Completely Taking Care of Last Mile Delivery
- Handling A Team Of 100-120 Delivery Boys, Delivery Above 3000 Orders on Daily Basis
- Maintaining Delivery Expenses
- Every Month I and Centre Manager Will Work on P&L Wherever Expenses Are Exceeding the Defined Target
- Daily Conducting Briefing with Delivery Boys Addressing Their Concerns and Solving Their Problems, Ensuring Attrition Is at Very Less and Avoid Impacting the Business
- Maintaining Daily and Monthly Centre Performance MIS, Sending Reports to Management Team
- Prime Focus on Customer Complaints on Daily Basis, Tracking on Each and Every Complaint Very Closely to Understanding the Problem, Doing RCA And Closing It with in TAT
- Maintaining OTD (On Time Delivery) Ensuring Every Customer Receives the Order in Committed Slot Time, Any Deviations Prior Information is Provided to Customer to Avoid Dissatisfaction
- Maintaining Man Power Planning (Dbs
- Salaries, Attendance, Roaster Planning etc)
- Maintaining Metrics Like Db Ratio, Route Ratio, Productivity Returns Etc)
- Maintaining FIFO For FMCG Products
- Planning And Execution Innovative Operational Plans
- Conducting R&R For Every Month to Motivate the Team Every Time
- Attending Review Meetings for Twice in Month to Discuss About Centre Performance
Team Leader
Shadow Fax technologies Pvt Ltd
HYDERABAD
06.2021 - 02.2022
- Operating 50 Riders
- Fallowing up with manpower and planning for day-to-day Operations
- Attending the weekly review meetings
- Maintaining the reports of daily delivery performance of on regular basis
- Maintaining the attendance of all the Riders controlling the team situations
- Attending the weekly review meetings
- Maintaining the Efficiency of each rider
Operations Controller (Allocator)
Big Basket (innovative Retail concepts Pvt Ltd)
Hyderabad
03.2018 - 05.2021
- Route allocation and planning
- Delivery boy fallow up
- Slot allocation and dispatch
- Live tracking towards deliveries vs pending
- Live tracking in complaints and immediate resolutions
- Working on Customer satisfaction such as Complaints
- Maintain trip sheet for each slot
- Completely Taking Care of Last Mile Delivery
- Maintain Efficiency Report on Daily Basis
Education
B.B.A -
Neptune Institute of Management & technology
01.2022
C.E.C, Lalbhadur. Junior College, Board of Intermediate Education
01.2019
Delight High School SSC Board of Secondary Education
01.2016
Timeline
Center Manager
country delight (Beejapuri dairy private limited)
03.2024 - Current
Asst. Centre Manager
Country Delight (Beejapuri Dairy Pvt Ltd)
03.2022 - 03.2024
Team Leader
Shadow Fax technologies Pvt Ltd
06.2021 - 02.2022
Operations Controller (Allocator)
Big Basket (innovative Retail concepts Pvt Ltd)
03.2018 - 05.2021
B.B.A -
Neptune Institute of Management & technology
C.E.C, Lalbhadur. Junior College, Board of Intermediate Education
Delight High School SSC Board of Secondary Education
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