Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Prabakaran M

Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about recovery planning, roadmapping and team development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Infrastructure Manager

cognizant
chennai
12.2022 - Current
  • Conducts the internal cab agenda for approving the change requests in approve phase and intimate the change coordinators to address the comments.
  • Root cause analysis have been followed up for the incidents which are created due to the change requests while implementing in deploy phase. By discussing with change coordinators and get the CAPA for the action which was made and make them preventable for in future purpose.
  • Application validation task dashboard are monitored for all the requests where ever possible to make sure application are up and running after the change implementation. For all the production changes dedicated application validation tasks should be created and assigned to respective application teams.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to clients vision.
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Responded to and remedied critical issues that could not be addressed by technicians.

Change Manager

cognizant
chennai
04.2021 - 11.2022
  • Identified impacted parties, business partners and resources required for planned changes.
  • The change requests are reviewed for both GXP and NON-GXP and sharing the remarks to the users to address it before closure.
  • Conducts change management process session to our internal teams performing clean up activities to reduce the backlogs on a weekly basis.
  • Maintains ,audits and continually improves ITSM change management process to assure coordinated multi-service provider, change management process including: Create and process a request for change (RFC). Assess and evaluate change, coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement the change and review and close change record.
  • The users of requests are consulted and to be available for the given planned dates to verify the application validation process.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Conducts change management service reviews forum to review overall change management performance with both change management system customers and actors.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Responsible for communicating and implementing the overall direction and management of the change management process.

Incident Manager

cognizant
chennai
11.2019 - 03.2021
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Examining the catalog tasks and verifying with service request managers, the escalation process has been done and maintaining the data as per need. The wrongly created tasks also get cancelled with the approval of service request manager.
  • The high priority activity has been monitored and escalated to the particular team users to intimate the miss happen on their end.

Education

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Sri Sairam Institute of Technolgy
Chennai
05.2017

Skills

  • Team Meetings
  • Planning and Coordination
  • Strategic planning
  • Decision - Making
  • Flexible and Adaptable
  • MS Office
  • Network infrastructure connectivity
  • Requirements analysis
  • Dependable and Responsible

Certification

AWS solutions architect & devops

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Infrastructure Manager

cognizant
12.2022 - Current

Change Manager

cognizant
04.2021 - 11.2022

Incident Manager

cognizant
11.2019 - 03.2021

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Sri Sairam Institute of Technolgy

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Prabakaran M