Prabeer Priyadarshee
Bhubaneswar
Summary
Dynamic IT Infrastructure Enginner/Manager with over 20 years of expertise in designing, implementing, and managing IT systems for global MNCs and startups. Proven ability to lead cross-functional teams, transition operations, and implement cutting-edge solutions like cloud migrations and Six Sigma frameworks. Adept at aligning IT strategies with business goals to optimize performance, reduce costs, and enhance service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior IT Infrastructure Consultant
Startups
05.2010 - Current
- Led IT infrastructure setups and cloud migrations across multiple sites, achieving seamless transitions from legacy systems
- Defined and implemented KPIs for performance monitoring, boosting team efficiency by 25%
- Managed turnkey projects, from feasibility studies to implementation, with 15% cost savings
- Oversaw vendor management and ensured SLA adherence, resolving breaches with corrective actions
Principal Engineer & Team Lead - Global Network Operations Center (GNOC)
TESCO
05.2005 - 05.2010
- Transitioned GNOC operations from the UK to India, reducing operational costs by 30%
- Spearheaded disaster recovery planning, ensuring 99.9% system uptime during high-load periods
- Managed teams of 30+ members, designed training programs, and redefined SLAs for efficiency
- Implemented Six Sigma methodologies to enhance incident management, reducing resolution times by 20%
Help Desk Engineer
Sutherland Global Services
08.2004 - 08.2005
- Provided desktop and laptop support for HP consumer hardware across North America
- Reduced mean resolution times by establishing an Open Outstanding Cases (OOC) team
Customer Service Representative
First Ring India Pvt Ltd
08.2002 - 08.2004
- Delivered technical support for international clients, achieving a 95% satisfaction rating
Education
Bachelor of Engineering - Mechanical Engineering
01.2003
Skills
- Cloud Migrations
- Incident Management
- Change Management
- Problem Management
- Disaster Recovery
- PMP
- Stakeholder Collaboration
- OLA/SLA Management
- Cost Analysis
- KPI Development
- Six Sigma Frameworks
- Team Building
- Training Programs
- Network Monitoring
- Data Analytics
- Supply Chain IT Systems
- Capacity planning
- IT service management
- Strategic plan development
- Performance strategy
Certification
- PMP (Project Management Professional)
- ITIL V3 Certified
Languages
English (Fluent)
Hindi, Odia, Bengali (Proficient)
Timeline
Senior IT Infrastructure Consultant - Startups
05.2010 - Current
Principal Engineer & Team Lead - Global Network Operations Center (GNOC) - TESCO
05.2005 - 05.2010
Help Desk Engineer - Sutherland Global Services
08.2004 - 08.2005
Customer Service Representative - First Ring India Pvt Ltd
08.2002 - 08.2004
Sir M. Visvesvaraya Institute of Technology - Bachelor of Engineering, Mechanical Engineering
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