PRABHA TIWARI
Delhi
Summary
Hospitality professional with extensive front desk operations and guest relations experience. Deliver accurate check-in and check-out while resolving guest needs promptly. Maintain strong guest rapport through clear communication and service-focused problem-solving.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Front Office Supervisor
The Leela Ambience Convention Hotel
Delhi
01.2026 - Current
- Supervise 480+ keys operation, managing 150+ daily check-in/out with 100% Opera PMS accuracy
- Monitor reservations, rate codes, billing & cashiering with zero discrepancy during shift closure
- Managed VIP, HNI, and corporate arrivals by providing tailored service that met LQA standards
- Drove GSI scores through proactive service recovery and timely complaint resolution, enhancing guest satisfaction
- Resolved 10-15 escalations monthly with 85% SOP closure, managing shift handovers and maintaining accurate logbooks
- Coordinated with HK, F&B, Security & Engineering for room readiness and special requests, ensuring adherence to TAT
- Ensure upskilling of rooms & services for revenue growth and compliance with SOP, safety & C-Form/FRRO norms
Guest Relation Supervisor
Holiday Inn
Mayur Vihar
06.2024 - 01.2026
- Welcomed, assisted, and efficiently checked in/out guests, ensuring positive experiences
- Addressed and escalated guest complaints; anticipated needs and built strong guest rapport
- Reviewed VIP arrivals and coordinated seamless travel arrangements for distinguished guests
- Contributed to operations at renowned hotel celebrated for outstanding hospitality
Front Desk Officer
The Grand Hotel
New Delhi
06.2022 - 05.2024
- Managed check-in/out processes, reservations, bookings, payments, billing, and guest records to ensure seamless guest experiences
- Provided exceptional service, resolved guest issues, and coordinated with departments to enhance guest satisfaction
- Delivered luxury hospitality at a premier hotel
- Followed safety protocols and utilized hotel systems for efficient operations
Job Trainee - Front office
Radisson Hotel
Agra
01.2022 - 05.2022
- Assisted with check-in/out, reservations, booking inquiries and guest service
- Managed phone inquiries, maintained accurate records, and coordinated front office operations
- Delivered hospitality services, ensuring guest satisfaction at well-regarded hotel chain
- Gained hands-on experience in hotel operations and guest relations
Industrial Trainee
Tajview, Agra - IHCL SeleQtions
01.2021 - 04.2021
- Assisted in delivering world-class amenities and services at luxury hotel
- Completed industrial training across core departments, gaining hands-on experience in hospitality operations
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
Education
B.Sc - Hospitality and Hotel Administration
RIG Institute of Hotel Management
Greater Noida, UP, India05-2022
B.Sc - Hospitality and Hotel Administration
05-2022
Skills
- Revenue management
- Operational coordination
- Guest service expertise
- Problem resolution
- Guest experience enhancement
- Effective communication
- Multitasking
Websites, Portfolios, Profiles
https://www.linkedin.com/in/prabha-tiwari-31a52b290
Websites, Portfolios and Profiles
https://www.linkedin.com/in/prabha-tiwari-31a52b290
LANGUAGES
ENGLISH Proficient
HINDI Native
Accomplishments
- Boosted Guest Satisfaction
- Increased guest satisfaction scores by 20% over 6 months through improved service protocols.
- Enhanced Check-in Efficiency
- Reduced guest check-in time by 35% by implementing an efficient check-in process.
- Complaint Resolution Success
- Managed and resolved 95% of guest complaints within 24 hours ensuring customer satisfaction.
- Group Booking Coordination
- Coordinated 100+ group bookings annually, optimizing room occupancy and guest experience.
Timeline
Front Office Supervisor
The Leela Ambience Convention Hotel
01.2026 - Current
Guest Relation Supervisor
Holiday Inn
06.2024 - 01.2026
Front Desk Officer
The Grand Hotel
06.2022 - 05.2024
Job Trainee - Front office
Radisson Hotel
01.2022 - 05.2022
Industrial Trainee
Tajview, Agra - IHCL SeleQtions
01.2021 - 04.2021
B.Sc - Hospitality and Hotel Administration
RIG Institute of Hotel Management