Prabhakar Kumar
Dhanbad
Summary
Efficient Administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup, and recovery with a good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Salesforce Administrator
Computech Solutions
Remote
08.2019 - Current
- Collaborated in the creation and modification of data modeling objects, fields, and their relationships.
- Configured setup by using record types, page layouts, picklist administration, and establishing validation rules.
- Organized Salesforce roles, profiles, sharing rules, workflows, and groups.
- Added new users to provide data access and modified the existing accounts.
- Worked on Import-Export Wizard, and data Loader for database management and elimination of duplicates.
- Worked in the creation and refinement of automated processes on workflow, process builder, and flows to different capacities.
- Providing training and support to new recruits and users.
- Implemented security measures to protect vital business data.
- Developed and updated databases to handle customer data.
- Set up and controlled user access levels across databases to protect important data.
- Experience in developing GTM Territory model as per the client requirement in QA and then successfully deploying it into production.
- Creating different types of territories and defining assignment rules for them.
- Creating custom report types for Territory management and designing Dashboards to track unassigned Accounts, opportunities, and Leads in the org.
- Proved successful working within tight deadlines and a fast-paced environment
Team Lead of E-Learning Platform
Unoreads Pvt. Ltd
Gurgaon
01.2017 - 08.2019
- Unoreads, the knowledgepedia, is an educational social media, the first of its kind.
- Applied effective time management techniques to meet tight deadlines
- I managed to increase sales by 20% after adding my skill sets.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Worked flexible hours across the night, weekend, and holiday shifts
Team Lead for E-Commerce Market Places
Altius Customer Services Pvt. Ltd
Nagpur
01.2015 - 01.2017
- Maintaining Inventory for different Marketplaces (amazon.com,Newegg.com,Sears.com,eBay.com).
- Daily servicing of affiliate marketing programs including competitive analysis, determining appropriate commission rates and offers, creating and sending newsletters and top publisher emails, account optimization, trademark monitoring, handling order inquiries, applications, placement opportunities, perform account audits, make network deposits, and issue monthly new publisher activation emails.
- Support account managers in client correspondence, monitoring client performance, and pitching new opportunities for assigned accounts.
- Accomplishment in Altius Customer Services Pvt. Ltd:
Generated sales from Amazon.com through inventory management. - Develop, implement, and manage marketing campaigns promoting the organization's products and services.
Accomplishment:
• Consecutive 2 quarters Top performer in E-Commerce department.
Head of Market Place
Orchestrate InfoTech, Amazon.com
Nagpur
07.2013 - 01.2015
- Support account managers in client correspondence, monitoring client performance and pitching new opportunities for assigned accounts.
- Set agendas for all client status calls, take notes, and send recaps; day-to-day troubleshooting.
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Passionate about learning and committed to continual improvement
Education
Bachelor's Degree - Electronics Engineering
RTMNU
Nagpur2012
Skills
- Salesforce Administration
- Salesforce Sales Cloud
- Reports and dashboard
- Setting Up Profiles
- User Management
- Salesforce Lightning
- Workflow Configuration
- Loader Controls
- Data Validation
- Database Objects Design
- Proficiency in Microsoft Office
- Brand Strategy
- Project Management
Certification
- Certified [ Salesforce Certified Administrator ], [Trailhead] - [August 2022]
- Certified [Salesforce Certified Platform App Builder], [Trailhead] - [March 2023]
- Trailhead: Ranger
- Digital Marketing Specialist[Simplilearn]
Timeline
Salesforce Administrator
Computech Solutions
08.2019 - Current
Team Lead of E-Learning Platform
Unoreads Pvt. Ltd
01.2017 - 08.2019
Team Lead for E-Commerce Market Places
Altius Customer Services Pvt. Ltd
01.2015 - 01.2017
Head of Market Place
Orchestrate InfoTech, Amazon.com
07.2013 - 01.2015
Bachelor's Degree - Electronics Engineering
RTMNU