Prabhakaran J
Chennai
Summary
To establish my career with a strong base, thereby entitling myself to a challenging and educative environment by rendering my services to a pioneer. Seeking a position to utilize my skills and abilities in the field that offers professional growth while being resourceful, innovative, and flexible.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Customer Support Executive
Eschol Tech Solutions Pvt. Ltd
09.2010 - 08.2011
- Responsibilities to remain as basic point of contact for customers with queries, complaints, feedback's, requests etc
- Ensuring timely and professional responses to all complaints, requests and queries received
- Resolved customer inquiries within 24 hours through effective time management, resulting in increased customer satisfaction and retention.
Content Writer Trainee
Sify Software Limited
05.2012 - 03.2013
- Written Content and developed Storyboards for e-learning courses
- Maintain and develop external party relationships
- Created Business Case Studies
- Developed Articulate courseware for e-learning courses
Customer Support Executive
B & A Digi Tactical Ltd
08.2013 - 03.2016
- Preparing reports on the activities of the Customer Care department or team
- Contributed to the business strategy by fostering long-term customer loyalty and repeat business.
- Efcient dealing of complaints to completion and enabling satisfaction of customer
Customer Support Executive
Black Buck Technologies LLP
04.2016 - 12.2018
- Rendering useful administrative support to other members of the customer care team.
- Exceeded monthly KPIs by maintaining a rst-call resolution rate, improving overall customer experience and loyalty.
- Implemented new customer support process, increasing customer satisfaction.
Customer Support Executive
Enterstellar Software Private limited
01.2019 - 10.2021
- Achieved customer issue resolution rate, surpassing department goal and demonstrating strong problem-solving skills, enhancing overall customer experience.
- Increased customer satisfaction scores through implementing a new training program, resulting in improved customer retention and loyalty.
- Communicated effectively to resolve customer issues daily, achieving a customer satisfaction rate and increasing customer loyalty and retention.
Business Operations- Periodicals
Guru Enterprises
11.2021 - Current
- Oversee daytoday operations of the business.
- Develop and implement operational policies and procedures.
- Monitor and analyze key performance indicators to identify areas for improvement.
- Drive business growth through strategic planning and execution.
Client Service Executive
Bala Aatral Private Solutions Limited
08.2024 - Current
- Provide dedicated client service support, acting as the primary point of contact for client inquiries, feedback, and requests.
- Coordinate and deliver Virtual Reality (VR) demonstrations and solutions tailored to client needs, ensuring a seamless and engaging experience.
- Collaborate with internal teams to customize VR-based training modules and presentations for various industry applications.
- Enhance client satisfaction and retention through effective communication, timely problem resolution, and innovative VR service delivery.
Education
P.G.Diploma - Business Administration
Annamalai University
B.E - Computer Science
Pavendar Bharathidasan College Of Engineering & Technology
Skills
Articulate
undefinedTimeline
Client Service Executive
Bala Aatral Private Solutions Limited
08.2024 - Current
Business Operations- Periodicals
Guru Enterprises
11.2021 - Current
Customer Support Executive
Enterstellar Software Private limited
01.2019 - 10.2021
Customer Support Executive
Black Buck Technologies LLP
04.2016 - 12.2018
Customer Support Executive
B & A Digi Tactical Ltd
08.2013 - 03.2016
Content Writer Trainee
Sify Software Limited
05.2012 - 03.2013
Customer Support Executive
Eschol Tech Solutions Pvt. Ltd
09.2010 - 08.2011
P.G.Diploma - Business Administration
Annamalai University
B.E - Computer Science
Pavendar Bharathidasan College Of Engineering & Technology
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