PRABHAKARAN LAKSHMANAPERUMAL

• Monitored customer interactions across multiple channels to identify areas of improvement.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Demonstrated expertise in retail operations including inventory management, merchandising, pricing, marketing campaigns, promotions and visual displays.
• Elevated store performance by delivering a great customer experience through handling high-profile clients to buy luxury key pieces, which resulted in bulk billings with a transaction of ₹ 1,00,000.

ACHIEVEMENTS

• Won PAN INDIA The Collective Premier League, with a sale of 128%.
• Won HACKETT GTM and Aston Martin GTM twice, and Buddy Up star.
• Best VM champ with a 98% audit score.
• Store operation Excellency 96%.

• Responded to customer inquiries in a timely manner and followed up with customers to ensure satisfaction.
• Built relationships with customers by providing exceptional service throughout each transaction.
• Assuring SOPs for consistent quality in Store operations for a Great 7-star customer experience.

ACHIEVEMENTS

• Customer Support and VIP Fashion Bloggers support as advisor at the GIAMBATTISTA VALLI DESIGNER LAUNCH at Kila Mehrauli, Delhi.
• Customer Support as Advisor for SABYASACHI DESIGNER LAUNCH at The Palladium, Chennai.
• Won SIMONE ROCHA STYLING CHALLENGE.
• Won H&M styling challenge PAN INDIA.
• Honored with H&M Care Badge thrice for delivering Exceptional Customer Experience.
• H&M's Conscious Ambassador to educate customers about Recycling,Reusing & Rewearing the outfits & fabrics.
• Contributed effectively for Membership Loyalty program.