PRABHAKARAN M
Transformation Manager - Finance
Gurugram
Summary
Proactive and meticulous Finance & Transformation manager with over 15 years of experience in Finance Shared Services. Proficiencies in Accounts Payable, Master data management, Finance Transformation, staff training and development. Customer-oriented team player with expertise in process transformation and redesigning through Process excellence and automation enablers like Lean Sigma, RPA, BPM, AI, etc
Overview
20
20
years of professional experience
Work History
Change & Transformation Manager – Finance
BT Global Business Services Pvt Ltd
01.2021 - Current
- Transforming Finance processes within Finance Shared Services through technology enablers like RPA, BPM
- Process excellence, Change management and technology implementation in Finance shared services
- Managing team of SMEs and Project managers to deliver transformation road map
Finance Manager - GFSS
BT Global Business Services Pvt Ltd
09.2016 - 01.2021
- Managing the Accounts Payable process for UK, APAC & European regions with a team of SMEs and Team Leads
- Coaching & Mentoring performance of Finance Analysts to drive efficiency and financial results of an UK based telecom giant.
Senior Finance Analyst - GFSS
BT Global Business Services Pvt Ltd
10.2014 - 09.2016
- Managing the transaction processing teams for UK region within the larger Accounts Payable team
Service Manager
Steria (India) Ltd (Formerly Xansa India Ltd)
12.2007 - 10.2014
- Finance & Accounting back office for an UK based client
- Mentoring & Coaching Assistant Managers who report daily performance of 20 members who are engaged in financial transaction processing and analytical activity
Senior Customer Support Officer
Allsec Technologies Ltd
08.2005 - 12.2007
- Inbound Customer service for an US based Debit Card Company, which handles queries from direct customers and also handled process related training for new joiners.
Senior Customer Service Representative
Enhanced Customer Care
06.2004 - 07.2005
- Worked in an outbound lead generation campaigns for various debt consolidation and mortgage companies based in the US and Canada
- Handled survey campaigns for companies based in the UK and US.
Education
Masters in Economics -
Gurunanak College, Chennai
Bachelors in Commerce - undefined
Gurunanak College, Chennai
Higher Secondary Schooling - undefined
Vana Vani Matric.Hr Sec School, IIT Madras
Skills
Typing Speed – 35 words per minuteundefined
Activities
- Level 1 Certified World Triathlon Coach and Ironman Malaysia 2017 and Ironman70.3 Putrajaya, Malaysia 2016, Finisher.
- Represented University of Madras South Zone Basket Ball Team.
- B' Grade in National Cadet Corps ‘C' certificate.
- Good at event management skills. Actively involved in organizing and hosting stage events.
Personal Information
- Date of Birth: 07/15/83
- Nationality: Indian
Disclaimer
I hereby declare that the details provided above are true to the best of my knowledge & belief.
Timeline
Change & Transformation Manager – Finance
BT Global Business Services Pvt Ltd
01.2021 - Current
Finance Manager - GFSS
BT Global Business Services Pvt Ltd
09.2016 - 01.2021
Senior Finance Analyst - GFSS
BT Global Business Services Pvt Ltd
10.2014 - 09.2016
Service Manager
Steria (India) Ltd (Formerly Xansa India Ltd)
12.2007 - 10.2014
Senior Customer Support Officer
Allsec Technologies Ltd
08.2005 - 12.2007
Senior Customer Service Representative
Enhanced Customer Care
06.2004 - 07.2005
Masters in Economics -
Gurunanak College, Chennai
Bachelors in Commerce - undefined
Gurunanak College, Chennai
Higher Secondary Schooling - undefined
Vana Vani Matric.Hr Sec School, IIT Madras
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