Prabhakaran Nagarajan
Bengaluru
Summary
Dynamic IT professional with extensive experience at NTT DATA, excelling in network troubleshooting and project coordination. Proven ability to enhance customer service and resolve complex issues under pressure. Skilled in VLAN networking and adept at managing IT projects, ensuring seamless application deployments and robust network configurations.
Overview
10
10
years of professional experience
Work History
Associate Specialist
NTT DATA
Bengaluru
03.2022 - Current
- Helpdesk administartion
- Work with IT teams to support application deployments.
- Maintain records of network configurations and updates
- Track network efficiency and troubleshoot connectivity issues.
- Set up and manage routers, switches, and firewalls.
- MAC Binding
- ISPN Monitoring
- VLAN Networking
- Windows Server 2008,2016
Customer Support Engineer
Creative Info - Link Pvt Ltd
Bengaluru
02.2019 - 07.2019
- Switch and Router Data Center Administration
- Laptop/Desktop Configuration
- Symphony summit Tool management
- Asset. Maintenances
Customer Support Engineer
Creative Info - Link Pvt Ltd
Bengaluru
05.2017 - 08.2018
- Firewall Maintainace [Fortigate,Sophos,pfsense]
- Firewall Reports and Diagnostics
- Firewall Protect and Configuration
- Cisco,D-Link Switch Configuration
- Tunnel Routing
- VPN Networks and Routing
- VMware configuration and backup
Desktop Support Engg.
IKON Infotech
Palani
12.2014 - 12.2016
Education
Bachelor of Engineering -
SSCET, Anna Univercity
Palani04.2014
Skills
- Ability to Work Under Pressure
- Time Management
- Problem Solving
- Customer Service
- Communication
- IT Project Management
- Project Coordination
- Teamwork
- Network troubleshooting
- VLAN networking
Languages
- English
- Tamil
Disclaimer
I hereby, solemnly declare that all the information furnished above are true to best of my knowledge.
Timeline
Associate Specialist
NTT DATA
03.2022 - Current
Customer Support Engineer
Creative Info - Link Pvt Ltd
02.2019 - 07.2019
Customer Support Engineer
Creative Info - Link Pvt Ltd
05.2017 - 08.2018
Desktop Support Engg.
IKON Infotech
12.2014 - 12.2016
Bachelor of Engineering -
SSCET, Anna Univercity
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