PRABHAKARAN P
630, Oyasis 5th Street, Phase III, Sathuvachari, Vellore
Summary
Dedicated and results-driven Service Engineer with over six years of experience in installation, maintenance, and technical support for complex machines like CNC milling, robots, laser, and EDM systems. Skilled in troubleshooting, product development, and customer support across multiple regions, including Switzerland, Germany, Italy, and France. Adept at providing timely solutions with a strong focus on customer satisfaction and innovation in human movement therapy. Proficient in CAD design and engineering analysis, committed to advancing technology in mechanical and rehabilitation fields.
Overview
8
8
years of professional experience
Work History
Service Engineer
+GF+ MACHINING SOLUTION LTD
2022.06 - Current
- Provided technical troubleshooting and problem-solving for clients with installed equipment or system issues.
- Developed and delivered technical presentations to explain products or services to potential clients.
- Recommended equipment upgrades and provided input on requirements for product design.
- Ensured compliance with internal health and safety protocols.
- Meet with customers and engineers
- Assess equipment needs and determine system requirements
- Resolving issues at customer sites by diagnosing faults and making repairs.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Drafted failure analysis reports in Software and prepared quotations for repair.
Supervisor
BHARAT HEAVY ELECTRICAL LTD
2018.09 - 2019.10
- Conducted engineering studies on design for products, associated and subsystems components and structures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
Service Engineer
TVS BRAKES INDIA PVT LTD
2017.02 - 2018.05
- Conducted engineering studies on design for products, associated subsystems components, and structures.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Drafted failure analysis reports and prepared quotations for repair.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
Education
Bachelor Of Engineering - Mechanical Engineering
GLOBAL INSTITUTE OF ENGINEERING AND TECHNOLOGY
Diploma - Mechanical Engineering
Rajagopal Polytechnic College
Skills
- Electrification Technologies
- Solid State Batteries
- Technical Feasibility Evaluations
- Maintenance Planning
- Project Management
- CAD Tools: AutoCAD, CREO, CATIA, SOLIDWORKS
- Designing Tools: PLC (MICRO/WIN STEP-7 & TIA S7-1200)
- Analytical and Problem-solving Skills
- Excellent Collaboration and Communication Skills
- Proficient in MS-Office and Outlook
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
Timeline
Service Engineer
+GF+ MACHINING SOLUTION LTD
2022.06 - Current
Supervisor
BHARAT HEAVY ELECTRICAL LTD
2018.09 - 2019.10
Service Engineer
TVS BRAKES INDIA PVT LTD
2017.02 - 2018.05
Bachelor Of Engineering - Mechanical Engineering
GLOBAL INSTITUTE OF ENGINEERING AND TECHNOLOGY
Diploma - Mechanical Engineering
Rajagopal Polytechnic College
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