Prabhakaran Vijaykumar
Senior Customer Success Manager
Chennai
Summary
Customer Success & Revenue Operations Specialist with 5+ years of experience across high-growth SaaS (Hexnode, Comodo) and Enterprise RCM (Access Healthcare, Prochant). A unique hybrid professional combining the consultative mindset of Sales with the analytical rigor of Accounts Receivable to drive net revenue retention. Proven track record of managing high-value portfolios, mastering complex platforms like Athenahealth, and transforming billing friction into long-term client advocacy. Dedicated to proactive churn mitigation and positioning as a Trusted Advisor to ensure maximum client ROI and account growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AR Associate (Customer Success & Revenue Operation
Mitsogo (HEXNODE)
07.2024 - 04.2026
- Relationship Management: Acted as the primary point of contact for a portfolio of SaaS accounts, building trusted relationships with key stakeholders to ensure smooth financial and operational transitions.
- Client Onboarding & Retention: Guided customers through complex billing and contract transitions post-sale, ensuring a positive initial experience that contributed to high customer satisfaction and retention.
- Proactive Problem Solving: Analyzed customer accounts and product usage trends to proactively identify and resolve account discrepancies before they impacted customer sentiment.
- Cross-Functional Advocacy: Collaborated with Sales, Support, and Product teams as a 'bridge for the customer's voice,' translating client billing feedback into actionable process improvements for internal teams.
- Expansion & Health Monitoring: Monitored customer health scores by identifying payment patterns and renewal risks, stepping in proactively to prevent churn and support expansion opportunities.
Senior Client Success (RCM)
Prochant India Pvt Ltd
06.2023 - 04.2024
- Maximised Client Revenue: Managed a high-volume portfolio of US healthcare providers, achieving a 95%+ net collection rate through proactive account auditing.
- Mitigated Churn Risk: Used Prochant Pulse analytics to identify denial trends early, preventing revenue loss and strengthening long-term provider trust.
- Strategic Problem Solving: Resolved complex billing bottlenecks by collaborating with internal intake and clinical teams to streamline the RCM lifecycle.
- Led Performance Reviews: Conducted monthly stakeholder meetings to present financial health reports and actionable insights for process improvement.
Senior Client Partner (RCM)
ACCESS HEALTHCARE
12.2020 - 11.2022
- Owned a high-value portfolio, leveraging Athenahealth to maximize revenue outcomes and client ROI.
- Improved collection efficiency by 15% through proactive risk mitigation and data-driven denial management.
- Led client performance reviews, using analytics to provide actionable insights and strengthen partnership trust.
Inside sales (Cybersecurity)
COMODO CYBER SECURITY
07.2019 - 01.2020
- Drove 20% account expansion by identifying upsell opportunities through consultative "discovery" conversations.
- Facilitated client onboarding, translating complex technical security needs into clear business value.
- Maintained high engagement with C-level stakeholders, acting as a trusted advisor post-sale.
Education
Bachelor of Arts - General
01-2019
MBA - Marketing Management And Research
04.2001 -
Currently pursuing specialized studies in Marketing and Branding
Skills
CRM & Platform Management: Salesforce, HubSpot, and Zoho CRM (Account Tracking & Health Monitoring)
SaaS Product Expertise: Athenahealth (Advanced Workflow Optimization), Comodo Cybersecurity, and Hexnode UEM
Data Analytics: Advanced Excel (Pivot Tables, VLOOKUP), Revenue Forecasting, and Customer Health Scoring
Sales & Engagement Tech: LinkedIn Sales Navigator, Outreachio
Support & Ticketing: Zendesk and Jira (Escalation Management & Cross-functional Advocacy)
Certification
Google cloud Certification (Associate Cloud Engineer) certification ID : ZX9ArN
Declaration
I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Timeline
AR Associate (Customer Success & Revenue Operation - Mitsogo (HEXNODE)
07.2024 - 04.2026
Senior Client Success (RCM) - Prochant India Pvt Ltd
06.2023 - 04.2024
Senior Client Partner (RCM) - ACCESS HEALTHCARE
12.2020 - 11.2022
Inside sales (Cybersecurity) - COMODO CYBER SECURITY
07.2019 - 01.2020
VIT - MBA, Marketing Management And Research
04.2001 -
SRM Institute of Science And Technology - Bachelor of Arts, General