Prabhakaran Vijaykumar
Senior Customer Success Manager
Chennai
Summary
Customer Success & Revenue Operations Specialist with 5+ years of experience across high-growth SaaS (Hexnode, Comodo) and Enterprise RCM (Access Healthcare, Prochant). A unique hybrid professional combining the consultative mindset of Sales with the analytical rigor of Accounts Receivable to drive net revenue retention. Proven track record of managing high-value portfolios, mastering complex platforms like Athenahealth, and transforming billing friction into long-term client advocacy. Dedicated to proactive churn mitigation and positioning as a Trusted Advisor to ensure maximum client ROI and account growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AR Associate (Customer Success & Revenue Operation
Mitsogo (HEXNODE)
Chennai
07.2024 - 04.2026
- Relationship Management: Acted as the primary point of contact for a portfolio of SaaS accounts, building trusted relationships with key stakeholders to ensure smooth financial and operational transitions.
- Client Onboarding & Retention: Guided customers through complex billing and contract transitions post-sale, ensuring a positive initial experience that contributed to high customer satisfaction and retention.
- Proactive Problem Solving: Analyzed customer accounts and product usage trends to proactively identify and resolve account discrepancies before they impacted customer sentiment.
- Cross-Functional Advocacy: Collaborated with Sales, Support, and Product teams as a 'bridge for the customer's voice,' translating client billing feedback into actionable process improvements for internal teams.
- Expansion & Health Monitoring: Monitored customer health scores by identifying payment patterns and renewal risks, stepping in proactively to prevent churn and support expansion opportunities.
Senior Client Success (RCM)
Prochant India Pvt Ltd
Chennai, India
06.2023 - 04.2024
- Maximised Client Revenue: Managed a high-volume portfolio of US healthcare providers, achieving a 95%+ net collection rate through proactive account auditing.
- Mitigated Churn Risk: Used Prochant Pulse analytics to identify denial trends early, preventing revenue loss and strengthening long-term provider trust.
- Strategic Problem Solving: Resolved complex billing bottlenecks by collaborating with internal intake and clinical teams to streamline the RCM lifecycle.
- Led Performance Reviews: Conducted monthly stakeholder meetings to present financial health reports and actionable insights for process improvement.
Senior Client Partner (RCM)
ACCESS HEALTHCARE
12.2020 - 11.2022
- Owned a high-value portfolio, leveraging Athenahealth to maximize revenue outcomes and client ROI.
- Improved collection efficiency by 15% through proactive risk mitigation and data-driven denial management.
- Led client performance reviews, using analytics to provide actionable insights and strengthen partnership trust.
Inside sales (Cybersecurity)
COMODO CYBER SECURITY
07.2019 - 01.2020
- Drove 20% account expansion by identifying upsell opportunities through consultative "discovery" conversations.
- Facilitated client onboarding, translating complex technical security needs into clear business value.
- Maintained high engagement with C-level stakeholders, acting as a trusted advisor post-sale.
Education
Bachelor of Arts - General
01-2019
MBA - Marketing Management And Research
04.2001 -
Currently pursuing specialized studies in Marketing and Branding
Skills
CRM & Platform Management: Salesforce, HubSpot, and Zoho CRM (Account Tracking & Health Monitoring)
SaaS Product Expertise: Athenahealth (Advanced Workflow Optimization), Comodo Cybersecurity, and Hexnode UEM
Data Analytics: Advanced Excel (Pivot Tables, VLOOKUP), Revenue Forecasting, and Customer Health Scoring
Sales & Engagement Tech: LinkedIn Sales Navigator, Outreachio
Support & Ticketing: Zendesk and Jira (Escalation Management & Cross-functional Advocacy)
Certification
Google cloud Certification (Associate Cloud Engineer) certification ID : ZX9ArN
Declaration
I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Timeline
AR Associate (Customer Success & Revenue Operation - Mitsogo (HEXNODE)
07.2024 - 04.2026
Senior Client Success (RCM) - Prochant India Pvt Ltd
06.2023 - 04.2024
Senior Client Partner (RCM) - ACCESS HEALTHCARE
12.2020 - 11.2022
Inside sales (Cybersecurity) - COMODO CYBER SECURITY
07.2019 - 01.2020
VIT - MBA, Marketing Management And Research
04.2001 -
SRM Institute of Science And Technology - Bachelor of Arts, General