Prabhakaran Vivekananthan
SME Client Specialist
ChennaI
Summary
To pursue a challenging career in a dynamic organization and achieve the highest degree of proficiency in the field undertaken and climb the ladders of success with total commitment, dedication and hard work.
Overview
5
5
years of professional experience
Work History
SME
Access Healthcare
Chennai
07.2022 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted in developing strategic plans for the long-term success of the team.
- Organized meetings to provide project updates.
- Identified areas of improvement in operational processes and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Responsibilities include leading a team of 12 people for two large clients. Duties include making a work plan every day, running and creating reports, assigning calls to callers, resolving issues brought forward by the team, answering questions on an individual and team basis daily and weekly, and ensuring the smooth operation of our practice.
Senior Executive
Omega Healthcare
Chennai
06.2021 - 07.2022
- Working as a AR caller and handling end to end denial management.
- Worked on physician billing and hospital billing.
- Train new hires and in process, product and track agent-wise daily performance and impart vital feedback.
- Conducted OJT training sessions for team members on RCM, denials and process updates.
- Performed quality audits, and gave feedback to associates on areas for improvement.
- Conducted weekly assessments and refresher training based on Client updates and project specifics.
- Ensure Accurate and timely follow-up of Claims where required
AR Executive
AGS Healthcare
Chennai
09.2019 - 05.2021
- Worked as a AR caller and handled end to end denial management.
- I worked on physician billing.
- Ensure complete onshore request by the due date.
- Handle all the claims on rejections, denials, no response workflow, and follow up. Review and document accordingly.
Education
Bachelor of Arts -
Thiruthangal Nadar College
Chennai04-2015
High School Diploma -
KC Sankaralinga Nadar Higher Secondary School
Chennai04-2012
Skills
- Excellent communication
- Problem-solving
- Time management
- Adaptability
- Willing to learn and develop in any work environment
Accomplishments
- Rewarded with many Spot awards for being consistent as Process
associate.
● Rewarded as Star Debut, Star performer and 100 not out for being top in
my roles and responsibilities.
● Rewarded Quarterly Best Performer, Spot award for Beyond the call of duty and
Amazing Innovative Idea.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Deceleration
- I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
SME
Access Healthcare
07.2022 - Current
Senior Executive
Omega Healthcare
06.2021 - 07.2022
AR Executive
AGS Healthcare
09.2019 - 05.2021
Bachelor of Arts -
Thiruthangal Nadar College
High School Diploma -
KC Sankaralinga Nadar Higher Secondary School
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