Manikya Rao Kogura
Subject Matter Expert (SME)
Hyderabad
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
SME
Genpact India Pvt Limited
Hyderabad
03.2013 - Current
- Designed and prepared technical reports, studies, and related documentation.
- Managed user accounts, permissions and group policies for optimal system security.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
- Prepared proposal documentation and specifications based on user analytics.
- Analyzed business problems, identifying root causes and developing robust solutions.
Education
B.com - BACHELOR OF COMMERCE
VIVEK VARDHANI DEGREE COLLEGE
HYDERABAD 04.2001 - 10.2004
Skills
Excellent Communication
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 people in the development of product.
- Achieved 95% CSAT effectively through effective team support.
- Resolved product issue through consumer testing.
Certification
Certified [Six Sigma], [Genpact India Pvt Ltd]
Timeline
Certified [Six Sigma], [Genpact India Pvt Ltd]
11-2022
[Diploma in Yoga] Training - [Jan 2019-May 2019]
05-2019
SME
Genpact India Pvt Limited
03.2013 - Current
B.com - BACHELOR OF COMMERCE
VIVEK VARDHANI DEGREE COLLEGE
04.2001 - 10.2004
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