Rishabh Tiwari
Customer Service Agent (BPO)
Delhi,DL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
SME
Triumph Solution
New Delhi, Delhi
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Attended telephone skills and program information training sessions to boost aptitude.
Call Centre Representative
Magic Bricks
New Delhi, Delhi
05.2016 - 06.2018
- Handled Number calls per day to address customer inquiries and concerns.
- Developed team communications and information for meetings.
Education
10th Class -
S.D. Saraswati Bal Mandir
Rajiv Nagar (new Delhi) 03.2011 - 03.2012
12th Class - Commerce
Government School Sec-2 Rohini
Rohini Sec-2 04.2013 - 03.2014
M.com -
Ignou University
New Delhi 06.2019 - Current
B.com -
Delhi University Sol
New Delhi 06.2015 - 03.2019
Skills
Good Telephone Etiquette
undefinedTimeline
M.com -
Ignou University
06.2019 - Current
SME
Triumph Solution
11.2018 - Current
Call Centre Representative
Magic Bricks
05.2016 - 06.2018
B.com -
Delhi University Sol
06.2015 - 03.2019
12th Class - Commerce
Government School Sec-2 Rohini
04.2013 - 03.2014
10th Class -
S.D. Saraswati Bal Mandir
03.2011 - 03.2012
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