Yanolja Cloud Solutions
Prabhat Dwivedi
Marketing & Operations Manager
Varanasi
Summary
Dynamic and results-driven management professional with proven expertise in hospitality operations, human resource management, digital strategy, and client relations. A strong foundation in web development and UX/UI design complements a unique blend of technical and managerial skills, optimizing team performance, streamlining operations, and enhancing customer satisfaction. Career achievements include leading diverse teams, implementing strategic initiatives, and driving growth through innovative solutions and effective interpersonal leadership. Committed to continuous learning and organizational development, with a dedication to delivering excellence in high-pressure, multicultural, and competitive environments.
Overview
3
3
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Senior Manager
Rudreshwar Mahadeo Kothi
09.2025 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Manager
Vishwanath Kothi Restaurant
01.2025 - 08.2025
- Managing daily restaurant operations to ensure a welcoming and seamless guest experience
- Coordinated a dedicated service team, handled staff scheduling, and resolved on-the-spot challenges efficiently.
- Managed inventory and built strong relationships with vendors to maintain quality and consistency.
- Introduced small yet impactful improvements to enhance workflow, ambiance, and customer satisfaction.
- Oversaw the complete billing process using the Vyapar app, ensuring accurate invoicing, tracking, and daily financial reporting.
Operations Manager
Ratnakar Bhawan Luxury Heritage Homestay
01.2023 - 01.2025
- Spearhead daily hotel operations, optimizing reservations, guest experiences, and front office efficiency through effective team coordination.
- Deliver personalized guest services by organizing custom requests and ensuring seamless check-ins, check-outs, and overall satisfaction.
- Lead the property's digital presence by managing social media, creating engaging content, and enhancing online visibility.
- Contribute to brand development through graphic design, video editing, and continuous website improvements to support marketing efforts.
Freelance – Sales and Outreach Support • Freelancer
InnovateX Technologies
02.2024 - 12.2024
- Formulated methods for identifying and approaching prospective clients in the SaaS market
- Worked with design team to produce pitch decks
- Assisted in securing agreements with mid-tier clients, driving a20% growth in sales
HR Intern
Green Horizon Enterprises
01.2023 - 01.2024
- Coordinated recruitment processes, including job postings, resume screening, and interviews, resulting in a30% reduction in hiring time
- Developed onboarding programs to enhance employee engagement and satisfaction
- Designed and implemented a mentorship program that improved employee retention by15%
- Organized corporate training workshops and events, ensuring alignment with company goals
Education
B.Com (Hons.) - Operations & Management
School Of Management Sciences Varanasi
Varanasi, India07-2025
12th - undefined
Sunbeam School Mughal Sarai
Varanasi, India01-2024
10th - undefined
Sunbeam School Mughal Sarai
Varanasi, India01-2022
Skills
Effective communication
User behavior interpretation
Talent acquisition and development
Engaging presentation techniques
Software
Dataman
Adobe Premier Pro
Davinci resole
ChatGPT
Claude
Gemini
VS Code
Tally Prime
Computer Skills & Software
Certification
Hotel Management – [Diploma / Bachelor’s], AAFT School of Hospitality & Tourism, Delhi–NCR
Timeline
Senior Manager
Rudreshwar Mahadeo Kothi
09.2025 - Current
Manager
Vishwanath Kothi Restaurant
01.2025 - 08.2025
Freelance – Sales and Outreach Support • Freelancer
InnovateX Technologies
02.2024 - 12.2024
Operations Manager
Ratnakar Bhawan Luxury Heritage Homestay
01.2023 - 01.2025
HR Intern
Green Horizon Enterprises
01.2023 - 01.2024
12th - undefined
Sunbeam School Mughal Sarai
10th - undefined
Sunbeam School Mughal Sarai
B.Com (Hons.) - Operations & Management
School Of Management Sciences Varanasi