Prabhat Kumar

• Knowledge of all the tools of O365.
• Improved team collaboration by initiating regular strategy meeting's
• Managing the escalation matrix mail box.
• Handling compliance’s issues.
• Maintained and reported regulatory compliance’s.
• Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
• Streamlined Office 365 administration by implementing efficient processes and tools.
• Supported cross-functional teams by creating tailored solutions using various combinations of Office 365 applications.
• Worked well in a team setting, providing support and guidance.

. Working on Intune tool for managing the Compliance issue.

• Managed active directory and system permissions, guaranteeing optimal user access and data security
• Addressed customer inquiries and requests promptly, collaborating with development and IT teams to solve complex technical problems
• Established and upheld efficient IT service desk processes
• Provided training and guidance to junior team members in customer service, technical troubleshooting, and process improvement
• Identified and resolved hardware, software, and network issues for on-site and remote users
• Organized and coordinated software upgrades and system maintenance tasks
• Produced and updated technical documentation and training resources
• Oversaw and handled incidents, service requests, and O365
• Resolving the issues related to the O365.

• Provided technical support to clients in the installation and maintenance of hardware and software over the phone and via email
• Resolved customer queries within service level agreement timelines
• Maintained accurate records of customer interactions and logged all data into customer service database
• Proactively identified customer needs and provided appropriate solutions
• Recommended products and services to customers based on their individual requirements
• Collaborated with engineering teams to develop creative solutions for customer issues
• Optimized customer service processes to improve efficiency and customer satisfaction
• Developed and documented technical procedures and user guides for technical support.