PRABHAT KUMAR
Mokama
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
HOTEL KUNWAR PALACE
GORAKHPUR, UTTAR PRADESH
01.2022 - 11.2024
- Developed and implemented hotel policies and procedures.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Monitored customer feedback surveys and took appropriate action based on results.
- Handled guest complaints and offered complimentary services for hardship cases.
Assistant of Manager
LUMINO INDUSTRIES LTD.
KOLKATA
09.2018 - 08.2021
- Oversaw daily operations of the [specific department/area]
- Managed a team of [number] employees, providing training, guidance, and performance evaluations
- Implemented strategies to optimize workflow, improve efficiency, and enhance customer satisfaction
- Assisted in budget planning, inventory management, and procurement processes
- Collaborated with cross-functional teams to achieve company goals and objectives
Manager
HOTEL BIBHA RESTRO
PATNA
01.2015 - 07.2018
- Handled cash transactions, processed payments, and provided accurate change to customers
- Assigned duties and monitored performance of all employees in the hotel.
- Assisted customers with inquiries, product selection, and resolving issues in a professional manner
- Maintained high standards of quality control, hygiene, health and safety.
- Collaborated with team members to ensure smooth operations and exceptional customer service
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Monitored customer feedback surveys and took appropriate action based on results.
Education
Bachelor of Science - Chemistry Hons.
P.Trinmurti Eve. College
Ismailpur, Bihar, India06-2014
ISC - Biology
A.N College
Boring RD, Patna, India06-2011
Matric -
Jean Paul High School
Ara Bhojpur, Bihar, India05-2009
Skills
- Financial Management
- Customer Service
- Team Leadership
- Communication
- Sales
- Front office staff
- Staff training and development
- Hospitality
- Reservations management
Hobbies and Interests
- Listening Music
- Learning new things
- Watching movies
Personal Information
- Father's Name: Umesh Paswan
- Mother's Name: Bibha Devi
- Date of Birth: 01/01/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- HDFA-HIGHER DIPLOMA IN FINANCIAL ACCOUNTING
Timeline
Assistant Manager
HOTEL KUNWAR PALACE
01.2022 - 11.2024
Assistant of Manager
LUMINO INDUSTRIES LTD.
09.2018 - 08.2021
Manager
HOTEL BIBHA RESTRO
01.2015 - 07.2018
- HDFA-HIGHER DIPLOMA IN FINANCIAL ACCOUNTING
Bachelor of Science - Chemistry Hons.
P.Trinmurti Eve. College
ISC - Biology
A.N College
Matric -
Jean Paul High School
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