Prabhat Pathak
Assistant Technical Service Engineer
Pune
Summary
Seeking a position that would gives an opportunity to use knowledge, skills and potential towards achieving organizational goals as well as that provides a platform for learning and self improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Assistant Technical Service Engineer
Fujitsu
07.2022 - Current
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over meetings and in person.
- To train new comers for ongoing projects.
- To monitor servers on which Japanese clients are working, by sharing common screen.
- To interpret when needed Onsite Pune.
Japanese Interpreter
Keihin India Manufacturing Pvt .ltd (Japanese MNC)
04.2019 - 12.2019
- Worked with senior managements like board meeting and financial meeting with Japanese Expats.
- Solid Experience translating & Interpreting (Japanese/English) in all areas: Business, IT , SAP HANA, Accounting , PPC.
- Able to work accurately working under pressurized conditions to tight time frames.
- Excellent Communication interpersonal and client relation capabilities.
- Calm professional with flexible and adaptable approach to work.
- Computer Skills: Proficient user of MS Word, Excel and PowerPoint.
- Collaborated with team to translate series of documents from English to Japanese languages.
- Monitored progress of translation projects and reported issues to appropriate personnel.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted spoken and written languages other than English and vice versa.
- Attended training programs to improve professional knowledge and interpretation skills.
- Reviewed, edited and proofread translated documents for accuracy.
- Developed and maintained glossary of technical terms.
- Interpreted conversations simultaneously to help both parties conduct business, manage personal concerns.
- Developed and maintained glossary of technical terms
- Reviewed, edited and proofread translated documents for accuracy
- Assisted foreign language-speaking clients with inquiries
- Attended training programs to improve professional knowledge and interpretation skills
- Proofread, edited and improved documents of different sizes
Japanese Customer Support Executive
Benovellient Technologies Pvt Ltd
04.2018 - 12.2019
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Conducted surveys to determine customer opinion of products and services.
- Listened to customers' questions and concerns to provide answers or responses
- Offered free products or services to pacify irate or unsatisfied customers
- Collected customer information and analyzed customer needs to recommend potential products or services
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Japanese Consultant
Mount Talent Consulting
01.2019 - 03.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Onboarded and managed new client accounts to boost retention rates
Education
Master of Arts - English
CCS University (Meerut)
Ghaziabad 04.2021 - 04.2022
Bachelor of Arts - Language Arts Education
CCS University (Meerut)
Ghaziabad 07.2015 - 06.2018
HSC - Science
Sarasvati Vidya Mandir (CBSE)
Noida 04.2013 - 03.2014
Matric - All Subjects
Sarasvati Vidya Mandir (CBSE)
Noida 04.2011 - 03.2012
Skills
Japanese Language Expert
undefinedInterests
Playing Cricket
Personal Information
- Father's Name: Shri. Anil Kumar Pathak
- Date of Birth: 07/01/96
Timeline
Assistant Technical Service Engineer
Fujitsu
07.2022 - Current
Master of Arts - English
CCS University (Meerut)
04.2021 - 04.2022
Japanese Interpreter
Keihin India Manufacturing Pvt .ltd (Japanese MNC)
04.2019 - 12.2019
Japanese Consultant
Mount Talent Consulting
01.2019 - 03.2019
Japanese Customer Support Executive
Benovellient Technologies Pvt Ltd
04.2018 - 12.2019
Bachelor of Arts - Language Arts Education
CCS University (Meerut)
07.2015 - 06.2018
HSC - Science
Sarasvati Vidya Mandir (CBSE)
04.2013 - 03.2014
Matric - All Subjects
Sarasvati Vidya Mandir (CBSE)
04.2011 - 03.2012
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