Prabhat Poonia
Delhi
Summary
As Prabhat Poonia with 2.5+ years of IT industry experience at Intelli Vectra Technologies, excelling in technical support and network troubleshooting. Proven ability to resolve complex issues efficiently, leveraging strong problem-solving skills and expertise in remote desktop support. Committed to enhancing user satisfaction and optimizing IT processes for seamless operations.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Intelli Vectra Technologies Pvt Ltd
Gurugram
01.2025 - Current
- Configured and maintained Citrix XenApp and XenDesktop, Storefront and Netscaler environments.
- Provide technical assistance and troubleshooting for end users of the Citrix application.
- Managed active directory and windows server.
- Developed and implemented standards and best practices for Citrix environment.
- Created a new master image for Citrix XenDesktop.
Systems Engineer
Open View Technologies Pvt Ltd
Pune
05.2023 - 08.2024
- Communicated with clients to understand system requirements.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Provided exemplary helpdesk service and support to assist customers.
- Provided technical guidance for system development and troubleshooting.
- Designed and conducted hardware or software systems testing.
- Recorded systems information and documented design specifications and installation instructions.
Lab Coordinator
Jetking Infotrain PVT LTD
New Delhi
04.2022 - 04.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
Delhi04-2021
Skills
- Understanding of MCS and PVS in Citrix
- Understanding of the database, license server, delivery controller, studio, and director
- Remote desktop support
- Technical support
- Network troubleshooting
- MS Office 365
- Active Directory
Affiliations
- Play Snooker
- Make food
Languages
English
First Language
English
Beginner
A1
Timeline
Desktop Support Engineer
Intelli Vectra Technologies Pvt Ltd
01.2025 - Current
Systems Engineer
Open View Technologies Pvt Ltd
05.2023 - 08.2024
Lab Coordinator
Jetking Infotrain PVT LTD
04.2022 - 04.2023
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
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