Prabhat Kumar Goyal
Kolkata
Summary
Skilled Relationship Executive with proven background in maintaining and enhancing customer relationships. Demonstrated abilities in strategic planning, problem-solving, and negotiation to ensure client satisfaction. Contributed significantly to business growth by fostering long-term relationships and efficiently addressing customer needs. Brings strong interpersonal skills along with the ability to manage high-value accounts effectively.
Overview
7
7
years of professional experience
Work History
AID-Relationship Executive
Asian Paints Ltd
Kolkata
06.2024 - Current
- Managed client relationships to ensure satisfaction and loyalty.
- Facilitated communication between clients and internal teams for smooth operations.
- Developed tailored solutions to meet specific client needs and preferences.
- Developed and maintained relationships with existing clients to ensure customer loyalty.
Relationship Associate
Asian Paints
Kolkata
05.2021 - 05.2024
- Supervised the work of contracted employees to deliver work on schedule.
- Engaged with customers to better understand their needs and deliver excellent service.
- Handled customer concerns and escalated major issues to the supervisor.
Site Supervisor
3G Decorative Group
Kolkata
08.2020 - 04.2021
- Conducted in-depth quality inspections on finished construction work, ensuring projects were completed to standards.
- Held training sessions to educate construction workers on site safety practices.
- Kept production team moving at optimal levels in daily site operations.
Trainee
3G Decorative Group
Kolkata
06.2018 - 07.2020
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor of Science - Interior Designer
INTERNATIONAL INSTITUTE OF FASHION DESIGN
Kolkata, WB2020
ISC Board - Commerce
St. Paul's Day School
Kolkata, WB2017
ICSE - Commerce
St. Paul's Day School
Kolkata, WB2015
Skills
- Well-organized
- Teamwork skills
- Calm under pressure
- Positive attitude
- Relationship building and management
- Team supervision
- Knowledge of operating systems: Windows 8, 10, and 11, computer basics: MS Office, hardware networking, software: AutoCAD 2D and 3D, Photoshop
Hobbies
- Sketching
- Sports (cricket and football)
- Listening to music
Affiliations
- Wooden workshop at Bholpur, organized by The Studio Design
- Lakmé Fashion Week set design
- Residential design organized by Society Interiors
Accomplishments
- Legend of East: Runner-up, 2nd highest revenue achieved in two months contest
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Timeline
AID-Relationship Executive
Asian Paints Ltd
06.2024 - Current
Relationship Associate
Asian Paints
05.2021 - 05.2024
Site Supervisor
3G Decorative Group
08.2020 - 04.2021
Trainee
3G Decorative Group
06.2018 - 07.2020
Bachelor of Science - Interior Designer
INTERNATIONAL INSTITUTE OF FASHION DESIGN
ISC Board - Commerce
St. Paul's Day School
ICSE - Commerce
St. Paul's Day School
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