Prabhat Kumar Jha

• Lean Six Sigma Green Belt Certification, https://ievolveng.ultimatix.net/ievolve/curriculadetails/7143
• Agile Way of Working Foundation, https://ievolveng.ultimatix.net/ievolve/curriculadetails/10113
• Statistics & Analytics Foundation
• Foundation certificate in Electricity Management
• Environment Health & Safety Foundation
• SQL Basic Foundation
• Certification of Contextual Master
• (S) miles Award for being a panelist in TCS recruitment Drive

Result oriented Individual with a gratifying career span of 14+ years in managing, financial transaction processing, Auditing & Reconciliation. Currently working with TCS as a Senior Team Leader. Garnering invaluable insights along with proven ability in accelerating growth, management of process verticals, implementation of process improvements and delivering quality service for desired performance levels.

• Manage work & resource allocation to effectively churn all volumes based on defined TAT
• Ensure effective service delivery in terms of quality compliance and risk to meet standers
• Regular feedback session for effective monitoring of performance and identify any deviation and blockers.
• Resolving customer complaints, disputes and queries to achieve better customer satisfaction
• Identify and transitioning new business opportunities
• Actively engaged with Onshore clients to discuss to discuss any process related queries
• Handle complaints/tasks effectively and provide faster and accurate solution to the customer queries
• Prepare daily, weekly and monthly reports and share to the client and other stakeholders within deadline
• Leading R&R award for project and share details to respective stakeholders
• Leading Fun activities & people engagement plan for project
• Leading SCRUM session/ Client Connect for my defined LOB to avoid any gap in terms of product knowledge

• Received client appreciation for being consistent performer as a process associate
• Received star of the month award from TCS BPS.
• Received pat on the back award for consistent performance as a Quality Analyst (Year 2015)
• Received best Process coordinator award for bucket (Year 2017)
• Got appreciation and Shout out award from client for completing the multiple work packages before the deadline
• Received appreciation from management for the reduction of inflow & exception with limited FTEs and timeframe
• Got opportunity to engage myself in TCS recruitment drive where hire new associates for BPS