PRABHAT SINGH PATEL

• Managed Maharashtra region, optimized parts rotation process, and achieved over 30% revenue growth.
• About Ajax Engineering Ltd: AJAX, a legendary concreting equipment player renowned for both its engineering expertise and product after-sales support network, is truly a world-class leader in providing concreting business solutions that make concrete sense. AJAX was established in 1992 for manufacturing self-loading concrete mixers, and today is the global leader in this product. Over the years, AJAX has evolved by adapting to the needs of its customers, with a clear and consistent goal toward becoming the most customer-centric organization. Now, AJAX has emerged as a next-gen 360° concreting solutions provider that offers a complete range of products, which includes self-loading concrete mixers, concrete batching plants, transit mixers, stationary pumps, boom pumps, self-propelled boom pumps, and slip-form pavers, offering end-to-end solutions that encompass production, transport, placement, and pavement. The company is headquartered in Bangalore and has state-of-the-art manufacturing facilities in Doddaballapur and Gowribidanur on the outskirts of Bangalore.

Technology has always been the forte of AJAX’s business at the intersection of a repertoire of engineering knowledge about the concreting segment, together with the core creation of customer value through effectual customer relationship management. Leveraging technology to offer innovative products has been AJAX’s strength throughout.

AJAX is committed to embracing digital transformation and is constantly reinventing itself, thereby evaluating the opportunities and solutions to emerge as a next-gen player, investing in technology to improve our core capabilities and strengths, aligning ourselves to offer benchmarking products on par with global standards. With the continuing growth and evolution of the concreting industry, AJAX, an ISO 9001:2015 and ISO 14001:2015 certified company, stays up-to-date in terms of technological advancement, benchmarking processes, and best business practices with international standards, delivering customer-centric solutions.

AJAX’s strategic product focus begins with the end in mind, with the patronage of our customers, and we truly live up to the mantra of CUSTOMER FIRST always, wherever the need is, whenever the need arises, for whatever the nature of need in the construction industry. Today, over 20,000 pieces of equipment are working satisfactorily across the length and breadth of the country in varied applications, with a wide spectrum of business segment expertise in CC Roadways – National/State Highways, Driveways, Road/Rail-over Bridges, Irrigation Canals/Dams, Tunnels/Underground Passageways, Railways, Airport Infrastructure, Power Transmission Projects, Buildings and Factories, Industrial Foundations, Renewable Energy Projects – Wind Farm/Solar Park Projects, and Urban Infrastructure Development – Skywalks, Metro Rails/Flyovers, etc.

After-sales support is the key to success for any business, and AJAX always believes in the same. AJAX has a reliable and unmatched dealer network that is spread across the length and breadth of the country, including Nepal and Bhutan, ensuring you are never far away from timely service when required. AJAX has a wide geographical spread, with more than 30 dealers across the country, along with over 100 touch points catering to sales and after-sales support for its customers. Now, AJAX has started to spread its wings by entering the field of international business and has its distribution network in Bangladesh, Sri Lanka, Myanmar, Mozambique, the Philippines, Kenya, Tunisia, the UAE, Vietnam, Cambodia, Oman, Uganda, and Egypt.

- Boosted customer satisfaction ratings above 75% through proactive management of after-sales support operations in Maharashtra. - Achieved impressive spares revenue growth of over 30%, driving business expansion and profitability for Ajax Engineering Ltd.

* Spearheaded after-sales support initiatives, ensuring timely resolution of customer queries and issues. -

* Contributed to machine sales growth by providing strategic support and guidance to the sales team.

* Service Engineer (Field)

Diagnosed and resolved complex technical issues on-site, ensuring prompt and effective solutions for customers. Proactively identified and capitalized on opportunities to generate spare parts business, driving additional revenue growth.

• Supervised and managed a team of technicians, ensuring efficient workflow and timely completion of vehicle repairs and maintenance. - Coordinated with Skoda to raise and settle warranty and accidental claims on behalf of the dealer, facilitating seamless claim processing and resolution.
• Coordinated with Skoda to raise and settle warranty and accidental claims on behalf of the dealer, facilitating seamless claim processing and resolution

• Operated CNC machines to perform precision tasks, including tower hole boring, successfully programmed CNC machines to achieve accurate and efficient results, meeting production requirements and quality standards

• Warranty Administrator & Floor Incharge, Service Centre
  
  - Coordinated and administered warranty claims, ensuring timely processing and resolution.
  - Supervised the service floor, overseeing the workflow and ensuring efficient servicing of vehicles, while maintaining high levels of customer satisfaction.