PRABHJOT KAUR
Jalandhar
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Associate
Amazon
Remote
08.2023 - Current
- Provided customer service support to clients via phone, email, and chat.
- Assisted customers with inquiries regarding product features and services.
- Resolved customer complaints in a timely manner.
- Conducted research on customer inquiries to determine appropriate solutions.
- Collaborated with cross-functional teams for problem resolution.
- Processed orders, returns, and exchanges efficiently and accurately.
- Identified opportunities to upsell products or services based on customer needs.
- Ensured compliance with company policies and procedures when handling customer issues.
- Tracked metrics such as call volume, response times. to evaluate performance levels against goals and objectives set by management team.
- Demonstrated excellent communication skills while interacting with customers over the phone or online platforms.
Medical Writer
ADI group
Mohali
12.2020 - 12.2022
- Developed medical writing projects from start to completion, including scientific and regulatory documents.
- Reviewed clinical trial protocols and data summaries for accuracy and compliance with applicable regulations.
- Worked data management projects (STDM, SAS, ADAM ETC.)
- Fill out the performance charts of the trainees
- Data Management (Patient charts, CRF's, CDash, ADaM and SDTM etc.)
- Preparing TLF (Tables, listings and Figures) in SAS program.
Education
Master of Science - human genome
NCHGSR - Panjab University
05.2020
Bachelor of Science - biotechnology
HMV College
05.2018
Advanced Diploma - bioinformatics
HMV College
05.2018
Skills
- Self Motivation
- Time management abilities
- Effective Communication
- Interpersonal Skills
- Professionalism
- Team Collaboration
- Reliability
- Problem-solving aptitude
- Attention to Detail
- Customer satisfaction measurement
- Call Management
- Complaint resolution
- Complaint Handling
- Computer Proficiency
- Scientific knowledge
- Scientific Presentations
- Clinical Study Reports
- English, Hindi and Punjabi Fluency
Peer Support Volunteer
- Participated in blood donation camp once as a helper and once as a donor which is held every year by PAHAL NGO.
- Volunteered as a helper in old age homes at weekends through the college support group.
Voluntary Participation
- Participated in conference and power point presentation held on topics of safer fuel options on National science day by CV Raman science society in 2017 and won second prize.
- Participated in Doaba College, organized competitions assisted by Ministry of science and technology, government of India and won the most innovative presentation award.
- Participated in a panel discussion held at HMV, Jalandhar
- Attended a conference on tuner syndrome held at PGIMER, Pediatrician department, Chandigarh
Training
Participated in summer training program held by Biotechnology department of Panjab university, Chandigarh - 2017
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Virtual Customer Service Associate
Amazon
08.2023 - Current
Medical Writer
ADI group
12.2020 - 12.2022
Master of Science - human genome
NCHGSR - Panjab University
Bachelor of Science - biotechnology
HMV College
Advanced Diploma - bioinformatics
HMV College
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