Prabhjot Singh
New Delhi
Summary
Detail-oriented and client-focused Operations Analyst with over 3 years of experience in SaaS production, procurement processes, and workflow management. Proven ability to engage effectively with stakeholders and leadership teams, optimize operational efficiency, and enhance decision-making through data analysis. Committed to delivering high service standards and fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
SaaS Prod and Platform Ops Sr Analyst
Accenture Solutions Pvt. Ltd.
07.2021 - Current
- Serve as a key contact for procurement and sourcing inquiries, ensuring resolution through collaboration with internal stakeholders.
- Manage Source-to-Contract and Procure-to-Pay workflows via platforms such as SynOps and proprietary Accenture systems.
- Prepare and analyze reports using Microsoft Excel to deliver insights for strategic planning.
- Address client inquiries and complaints with a high degree of professionalism and empathy.
- Cultivate strong relationships with both clients and internal leadership to promote seamless communication and workflow efficiency.
Advisor
Teleperformance
11.2020 - 04.2021
- Delivered excellent customer service by resolving client concerns and providing effective solutions.
- Maintained high levels of client satisfaction through clear communication and problem-solving.
Education
Bachelor of Commerce -
Delhi University
01.2020
Higher Secondary Education - English Medium
CBSE
01.2015
Skills
- Excel & Data Reporting
- Analytical Thinking
- Workflow & Process Optimization
- Audit & Compliance Support
- Stakeholder Engagement
- Client Relationship Management
Languages
English, Fluent
Timeline
SaaS Prod and Platform Ops Sr Analyst
Accenture Solutions Pvt. Ltd.
07.2021 - Current
Advisor
Teleperformance
11.2020 - 04.2021
Bachelor of Commerce -
Delhi University
Higher Secondary Education - English Medium
CBSE
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