SESHANK VARANASI

• Acted as the primary business liaison between engagement teams, Product Owners, Engineering, QA and cross functional stakeholders, translating business needs into product requirements and delivery priorities.
• Facilitated requirements discovery and refinement, translating stakeholder needs into EPICs, features, user stories, acceptance criteria, and change requests using Azure DevOps.
• Partnered with Product Owners and engineering teams to prioritize backlog items based on business requirements, client impact, product gaps, dependencies, and sprint priorities.
• Translated complex incentives taxation requirements into clear, actionable requirements for Development and QA teams, supporting successful delivery across Agile sprint cycles.
• Defined detailed reporting requirements using JSON data structures, enabling development teams to build complex BOLD and SSRS reports.
• Designed process flow diagrams using Microsoft Visio and developed integrated data-wrangling solution approaches using Boomi to address product functionality limitations.
• Conducted engagement-specific stakeholder surveys for requirements discovery, identifying business needs, product gaps, and improvement opportunities.
• Performed gap analysis using agentic AI tools and presented findings to stakeholders to support product prioritization, backlog planning, and refinement of product requirements.
• Contributed to initiatives that improved client onboarding efficiency by 20% through improved requirements discovery and identification of product gaps.
• Mentored fellow Business Analysts in resolving production support queries and developed effective process documentation and troubleshooting approaches.
• Lead triage and resolution of production incidents, collaborating with Product, Engineering, QA, and client engagement teams to troubleshoot system and functional issues.
• Oversaw global mobility incentives taxation processes, ensuring compliance with relevant regulations.

• Supported the development, testing, and production deployment of 40+ IBM API products, working across development and QA teams to ensure successful implementation.
• Collaborated with Development and QA teams to understand product functionality, analyze technical requirements, troubleshoot issues, and implement solutions to improve application performance.
• Developed and maintained IBM API catalogs through the API Manager Developer Portal and tested API functionality using SOAP UI.
• Created and monitored Splunk alerts to identify application and API failures and support incident resolution.
• Performed root cause analysis of application and API failures, collaborating with multiple technical teams to identify issues and implement corrective solutions.
• Conducted application health checks to identify and resolve technical issues, reducing application downtime by 40%.
• Created and maintained Standard Operating Procedures (SOPs) covering application and API troubleshooting, debugging, enhancements, and production support processes.
• Managed integration processes for healthcare systems to ensure data accuracy and compliance.

CGPA: 7.80