Prabhjot Singh
Mohali
Summary
Business Leader with Strategic and operating experience of 15+ years in Health Care Services in leading Indian and Multinational Organizations. Strategic planner & implementer with comprehensive experience in undertaking operations relating to IPD, OPD, Training, Recruiting, Administration, Budgeting, Audits. Demonstrated capability in improving performance of existing business. P&L expert with record of managing profit centres solely in different parts of India. Strong track record in creating leaders, identifying opportunities and proper execution. Proficient in liaising with statutory bodies and managing the legal compliances of the organization. Skilled in managing the wide spectrum of administrative tasks including, procurement of material & services, formulation of purchases & procurement policy, patient care & referral, security, budget & budgetary effective cost controls systems. Proven competencies in rolling out the innovative hospital administrative strategies to ensure highest level of healthcare delivery. Possess excellent communication skills, problem resolution capabilities and a high level of confidentiality.
Results-driven operations leader with strong track record in optimizing processes and driving efficiency. Skilled in strategic planning, resource management, and cross-functional team leadership. Known for adaptability and focus on delivering measurable outcomes. Strong communicator with collaborative mindset and commitment to continuous improvement.
Operations professional known for driving process improvements and strategic planning. Proven track record in optimizing workflow and enhancing productivity. Valued for collaborative approach and adaptability to evolving business needs. Skilled in resource management and strategic execution.
Overview
18
18
years of professional experience
Work History
Sr Vice President Operations
MOH Ludhiana
Ludhiana
02.2025 - Current
- Managed budgeting, forecasting, and financial reporting for 300-bed super specialty hospital to optimize resource allocation.
- Developed and applied comprehensive plans to elevate patient care quality and promote overall hospital growth.
- Implemented process improvements, resulting in streamlined workflows and reduced overhead costs.
- Directed operational strategies to enhance efficiency across multiple departments.
- Led cross-functional teams to execute organizational initiatives aligned with business objectives.
- Developed and monitored key performance indicators to assess operational effectiveness.
Vice President Business Operations
MedPark Hospital
08.2024 - 02.2025
- Collaborated with executive team to define organizational goals aligned with community health needs.
- Oversaw financial management, optimizing budget allocation for resource-intensive projects.
- Fostered partnerships with external stakeholders to expand service offerings and improve patient outcomes.
Unit Head
Shalby Multispecialty Hospitals
Mohali
12.2021 - 08.2024
- Responsible for P&L of Mohali working as Unit Head (100 Bedded Hospital).
- Responsible for overall functioning of the Unit.
- Budgeting for Opex and Capex.
- Building relationship with key Doctors and building a conducive environment for clinicians and medical staff to deliver with quality outcomes.
- Holding P & L reviews with the Board.
- Marketing, Branding, Promotion and Development of business portfolio for the Hospital.
- Conceptualizing innovative ways for Business generation.
- Holding Sales reviews with the Regional sales Manager.
General Manager Business Operations
HCG Milann (A Unit of BACC Health Care Pvt. Ltd.)
Delhi, Gurgaon & Chandigarh
04.2017 - 12.2021
- Responsible for P & L of 3 centers (Delhi, Gurgaon & Chandigarh).
- Responsible for Operations and Quality of services.
- Budgeting for Opex and Capex.
- Building relationship with key Doctors and building a conducive environment for clinicians and medical staff to deliver with quality outcomes.
- Identifying new locations with business viability.
- Executing new projects by setting up new centers and making them operational and sustainable.
- Holding P & L reviews for the Center Managers and helping them to contribute more by adding value in the current process and developing new ideas for business development.
- Marketing, Branding, Promotion and Development of business portfolio for the Hospital.
- Conceptualizing innovative ways for Business generation.
- Holding Sales reviews with the Regional sales Manager.
Centre Head
Nova Fertility
Jalandhar
12.2013 - 03.2017
- Projects
- Planning and Execution of Jalandhar Center within specified Budgets and stipulated time.
- Aligning all Licenses and necessary Registration for the commencement of the Center.
- Planning and sourcing of Capex requirements including the Medical and Non-Medical Equipment.
- Planning and Execution of Critical Services – Gas Plant, STP, Clean Room (IVF Lab).
- Preparation and Presentation of the Project updates with Timelines to the Investors in review meetings.
- Responsible for desired output from the Project stakeholders i.e. Architects, Project Consultants, Clean Room Consultants, Developer, Contractor, Sub Contractors.
- Smooth Project Closure with Final Evaluations.
- Planning and Execution of Building Maintenance System (BMS) for Jalandhar Center.
- Operations
- Responsible for Facility readiness for launch.
- Development of forecasting Modal for the clinic.
- Sourcing of Medical and Non-Medical Inventory to commence operations.
- Recruitment of staff.
- Execution of Contracts for support services.
- Helped in finalizing Donor and Surrogacy programs for the clinic along with Medical Team.
- Responsible for the P & L of the Clinic.
- Giving lectures on infertility to selective audiences in Patient Contact Programs to build volumes and public awareness.
- Building the right culture in the Center.
- Association with Anaesthetists and other Clinicians for allied services.
Centre Head
Vasan Eye Care
Jalandhar
05.2012 - 11.2013
- Overall Operations of Jalandhar Center
- Marketing, Branding, Promotion and Development of business portfolio for the Hospital.
- Hiring of Key Doctors.
- Launching of outreach OPDs at strategic locations.
- Conceptualizing innovative ways for Business generation and developing modals.
- Pricing and Competition study within Amritsar and periphery areas.
- Handling the promotional Activities and tie ups with Corporate, Clubs, Associations & leading Doctors for Hospital Services.
- Budget preparation
- Conducting Doctors meet, CMEs, Health Camps & other Health Events.
- Checking and Improving Branding/Merchandising of Healthcare services.
- Managing core team of Hospital, leading them and providing guidance and support.
- Meeting Key Doctors and building relationships.
- Developing relations with Corporate and PSUs for smooth flow of business and recovery.
Unit Head
Global Meridian Hospitals
01.2012 - 05.2012
- Operations and Support Services
- Planning, executing and ensuring smooth operations.
- Implement policies, objectives, and procedures for departments.
- Budget planning Capex and Opex for 09-10.
- Vendor Management and Procurement.
- Support Services: F&B, Housekeeping, Maintenance, Security etc.
- Regular coordination with Govt. and other statutory bodies for statutory compliances.
- Training
- Monitoring all the AMC’s and CMC’s for Medical and Non-Medical Equipment.
- Monitoring all operating expenses and ensuring adherence to the predefined budget.
- Executing all legal agreements.
- Sales and Marketing
- Marketing, Branding, Promotion and Development of business portfolio for the Hospital.
- Conceptualizing innovative ways for Business generation.
- Pricing and Competition study within Vadodara and periphery areas.
- Handling the promotional Activities and tie ups with Corporate, Clubs, Associations & leading Doctors for Hospital Services.
- Budget preparation
- Conducting Doctors meet, CMEs, Health Camps & other Health Events.
- Checking and Improving Branding/Merchandising of Healthcare services.
- Managing core team of Hospital, leading them and providing guidance and support.
- Meeting Key Doctors and building relationships.
- Developing relations with Corporate and PSUs for smooth flow of business and recovery.
General Administration Head (Support Services)
Sterling Hospitals
Vadodara
08.2008 - 12.2011
- Planning, executing and ensuring smooth operations.
- Deal with evolving integrated healthcare delivery systems, technological innovations, an increasingly complex regulatory environment, restructuring of work for increased efficiency and effectiveness.
- Implement policies, objectives, and procedures for the departments; evaluate personnel and work; develop reports and budgets; and coordinate activities with other departmental heads.
- Budget planning Capex and Opex for Non-Medical Departments.
- Planning and controlling, budgeting, negotiating and purchase of Non-Medical Equipment, Instruments, laundry, linen etc. in line with the Maintenance and the purchase manager.
- Regular coordination with Govt. and other statutory bodies (MCD, Labour Office, DHS- Directorate of Health Services, Lift Authority, Fire Department etc.) for acquiring necessary certificates and functionally reporting to the Legal Advisory of Sterling Hospitals for all statutory compliances for the hospital.
- Planning, Costing and Executing all new Projects in the Hospital and controlling respective work in Civil, electrical, HVAC, plumbing etc. (Planning, Costing, and Executing 100 Bedded Hospital).
- Implementation and sustenance of PSM (purchase supply management) initiative in the hospital for cost reduction.
- To advise and monitor the development of HIS and MIS for the hospital by giving necessary inputs.
- Training on Fire Safety, personnel development, HIS, HIV (Community Initiative) to existing and new staff.
- Monitoring all the AMC’s and CMC’s for Non-Medical Equipment.
- Monitoring all operating expenses.
Education
Masters - Hospital Administration
Madurai, Kamaraj University
Tamil Nadu01-2008
Graduate - AYUSH
01-2003
Skills
- Creativity and developing ideas for business development
- Mentored and trained associates in customer related and organizational quality processes
- Motivating others to implement their decisions and having strong leadership abilities Tact, diplomacy, flexibility, and communication skills
- Zest for Continuous Learning
- Ensuring operation excellence as administrative head
- Proficiency in MS-Office: MS-Excel, MS-Word, MS-Power Point
- Operating Systems: Windows NT, Windows XP, Windows 98
- Operational excellence
- Organizational development
- Cross-functional teamwork
- Logistics management
- Workforce planning
- Facilities management
Accomplishments
- Appreciated by NABH assessors for effectively managing supportive services at Sterling Hospital Vadodara.
- Recognized for imparting effective training to Supportive Service Staff for various operations.
- Effectively managed the construction of new 100 bedded Hospital at Vadodara.
- Successfully established new clinical SOPs, processes in an IVF Center (name like Helpdesks, Data Centres, Information Kiosks, and so on) facility.
- Achieved a reduction in operational cost by 12-15 % through a detailed analysis of the daily functions as well as appropriate deployment of personnel as well as strategic moves.
Timeline
Sr Vice President Operations
MOH Ludhiana
02.2025 - Current
Vice President Business Operations
MedPark Hospital
08.2024 - 02.2025
Unit Head
Shalby Multispecialty Hospitals
12.2021 - 08.2024
General Manager Business Operations
HCG Milann (A Unit of BACC Health Care Pvt. Ltd.)
04.2017 - 12.2021
Centre Head
Nova Fertility
12.2013 - 03.2017
Centre Head
Vasan Eye Care
05.2012 - 11.2013
Unit Head
Global Meridian Hospitals
01.2012 - 05.2012
General Administration Head (Support Services)
Sterling Hospitals
08.2008 - 12.2011
Graduate - AYUSH
Masters - Hospital Administration
Madurai, Kamaraj University
CONFERENCE & WORKSHOP
- Attended a 1-day workshop on medico legal cases conducted by Dr. Shinoy from Mumbai.
- Attended a workshop on Finance for Non-Finance conducted by MDI Gurgaon.
- 3 days Adolescent Health Training by NRHM.
- 3 days’ workshop on Implementation of NABH Standards for hospitals in New Delhi.
- Conference on the ‘Quality in Healthcare’ in Noida by AHA.
- Conference on Biomedical Waste at Ahmedabad.
PERSONAL DOSSIER
- Father’s Name : Mr. Devinder Pal Singh
- Mother’s Name : Mrs. Harjit Kaur
- Date of Birth : 8th September 1979
- Gender : Male
- Nationality : Indian
- Marital Status : Married
- Language Known : English, Hindi, Punjabi
- Permanent Address : 883, Sector 80 Mohali 140308